11-08-2016 02:09 PM
Mine also got increase less than 10 months with TWC since July when TWC is Charter already for 2 months.
Then my rate went up about another $5 after that, so as taxes as well.
This Charter is so crooked. I am working hard to replace this sucky company.
11-21-2016 07:59 PM
I am in the same boat with you guys. When I signed up for TWC internet they told me that It would be $34.99 a month plus about $47. for installation. After the first year my internet went up $10.00 to 44.99 per month. I asked the on-line rep why the increase, they told me it was an promotional rate and $44.99 is the correct price. I asked them why they didn't tell me this was a promotional rate when I signed up. The rep apologised and said they would put me back on the promotional rate. They never did. Now I got their little love letter stating my internet is going up to $59.99 a month in 2016. I am calling TWC and cancelling my internet next month.
11-22-2016 07:32 AM
@angrytimothy We can understand your frustration. When a new customer signs
up for service they are provided a "New Customer" promotional offer. In your
case you were provided 2 years of promotional pricing. The first year
at the lowest price offered, the second year stepped up to the next available
promotion. The price you see now is the standard rate.
We encourage you to phone in and speak with a specialist about what
options are available for you. 1-800-892-4357
^TWC-Social Media Customer Care
Lead Moderator-Community Forums
11-23-2016 06:50 AM
Well , my bill went from $130 / mon. to $ 247 beginning i WHAT ! , They told me me price promtional ,and it was up Jan. 1 . I am retired and cannot afford it ! . They offered no solutions !
I will just have to cut channels . I need my internet for a my small business . I need the phone service , because i am in a dead area and cell phone service is nill . WHat do i do now ?
I don't know why we can't petition Washington to do something about these cable companies . Do you realize how much these companies are making , and breaking the average Joe . What can we do ??? The rich don't care about high cable prices , so who is taking the brunt of it , you guessed it! Help !
11-24-2016 03:38 PM
Sorry JuliaR but I draw the line when the cost goes over $40 per month. You weren't honost about either promotional rates. I am going to turn off my internet next month and go with a limited internet with the cellular provider T-Mobile. Consider this my last month with TWC.
11-25-2016 08:09 AM
I need my internet for a my small business . I need the phone service , because i am in a dead area and cell phone service is nill . WHat do i do now ?
Here's what I did over 2 years ago to reduce my bill from almost $200 a month to $60 a month. It might work for you, too. I was on a "Triple Play" package of Standard Internet (15/1), Standard TV (no special packages or premium channels) and Home Phone. I turned in the TV equipment and dropped the Home Phone (went to MagicJack at roughly $40 per YEAR, there are other inexpensive "Voice Over IP" telephone services to choose from), so I just have Standard Internet left at the retail rate of $59.99 per month. I use an indoor antenna to pick up the 4 over the air TV stations that do not require a tall roof-mounted antenna in my area (the local CBS affiliate being the only one I care about). The over the air signal quality is far superior to what I was getting over the cable, the difference was surprising, but very welcome. If you "must" have some of the other cable/satellite channels, you might want to look into Sling TV at $20 or $25 per month.
Unsurprisingly, TWC was not interested in trying to lower my bill or address any of my problems with their "services", to this day they send me at least 2 letters per month offering a $89.99 "Triple Play" promotion, nominally good for a year, with an "actual price" approaching $110 per month when you add in the extra fees and taxes. I rode that bull already, TWC marketing droids, it's "not the package that I'm looking for".
11-25-2016 06:51 PM
11-25-2016 08:33 PM