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guide unavailable (stba-3101)?

New customer, starting to get a bit concerned with my choice to switch.    Getting fairly regular errors with the STB, the latest one related to the Guide.    Does anyone know what the error message tells me to do? 

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Re: guide unavailable (stba-3101)?


@tomb73 wrote:

New customer, starting to get a bit concerned with my choice to switch.    Getting fairly regular errors with the STB, the latest one related to the Guide.    Does anyone know what the error message tells me to do? 


Hi Tim b,

 

If a cold reboot of the New Spectrum Guide box does not resolve this error message, try to swap out the box for one with a clock for a better user experience.  The new Spectrum Guide is very buggy.  I would also set up an appointment for a signal and drop line test.  Don't reboot anything for six hours before your service call.  A new box won't solve bad signals.  But the boxes with the clocks on them thankfully don't have the buggy Spectrum Guide yet.  Post back what the tech does,

 

Satch