ant
Established Sharer

Why did the DVR not delete my unlocked recordings to free up space?

Hello.

I was recording and watching tonight's Into The Badlands' new episode. I got about 3/4th in and then it just stopped into black screen with no audio. I was like huh?

I go back to DCX3510M DVR (TWC's Navigator)'s DVR menu and noticed its recording was gone! I went to its recording log and it said "Not recorded because the disk was full (10)". Uh, I had many other recordings that it could had deleted. Also, its drive was 95% full! http://imgur.com/a/HGylbnz for a couple SD screen captures from my TV card.

I never had this happened before since 2014 with this DVR. Now, I have to record this episode at a later showing to watch the rest. I also manually deleted a recording to free up disk space. Argh!

What's up? Is it a new bug or something?

--
Ant @ Quality Foraged Links (http://aqfl.net) and The Ant Farm (http://antfarm.home.dhs.org).
3 REPLIES
Trusted Helper

Re: Why did the DVR not delete my unlocked recordings to free up space?


@ant wrote:

Hello.

I was recording and watching tonight's Into The Badlands' new episode. I got about 3/4th in and then it just stopped into black screen with no audio. I was like huh?

I go back to DCX3510M DVR (TWC's Navigator)'s DVR menu and noticed its recording was gone! I went to its recording log and it said "Not recorded because the disk was full (10)". Uh, I had many other recordings that it could had deleted. Also, its drive was 95% full! http://imgur.com/a/HGylbnz for a couple SD screen captures from my TV card.

I never had this happened before since 2014 with this DVR. Now, I have to record this episode at a later showing to watch the rest. I also manually deleted a recording to free up disk space. Argh!

What's up? Is it a new bug or something?


Hi Ant,

 

Brainstorming here.  How many shows do you have recorded with the "Do Not Delete" symbol on them?  When you noticed that 90% full, what are you usually at in terms of space?  Did the DVR just creep up to 90% full?  My recollection is that the Arris 3510 is a 500GB drive.  You should get about 500 hours of programing, with about 100 hours of HD I would say,

 

I would watch some of the "Do Not Delete" marked shows and than delete them, just to free up space.  After that, if the space is not gowing down, try powering off the box, unplug it, wait for a minute and cold reboot it.

 

The DVR percent won't go down right away, but check about every few hours  after this cold reboot to see that the 90% full drops.  If it goes down, let us know what the level new level says.  Remember, it can take several hours throughout the day following a cold reboot to get the storage percentage to drop.  Sometimes the storage percent can be inaccurate.  A cold reboot, followed by several hours later can bring it down.  Report back.  I don't think that 90% full is a true reading.

 

Satch

 

 

 

 

 

ant
Established Sharer

Re: Why did the DVR not delete my unlocked recordings to free up space?


@Satch wrote:

@ant wrote:

Hello.

I was recording and watching tonight's Into The Badlands' new episode. I got about 3/4th in and then it just stopped into black screen with no audio. I was like huh?

I go back to DCX3510M DVR (TWC's Navigator)'s DVR menu and noticed its recording was gone! I went to its recording log and it said "Not recorded because the disk was full (10)". Uh, I had many other recordings that it could had deleted. Also, its drive was 95% full! http://imgur.com/a/HGylbnz for a couple SD screen captures from my TV card.

I never had this happened before since 2014 with this DVR. Now, I have to record this episode at a later showing to watch the rest. I also manually deleted a recording to free up disk space. Argh!

What's up? Is it a new bug or something?


Hi Ant,

 

Brainstorming here.  How many shows do you have recorded with the "Do Not Delete" symbol on them?  When you noticed that 90% full, what are you usually at in terms of space?  Did the DVR just creep up to 90% full?  My recollection is that the Arris 3510 is a 500GB drive.  You should get about 500 hours of programing, with about 100 hours of HD I would say,

 

I would watch some of the "Do Not Delete" marked shows and than delete them, just to free up space.  After that, if the space is not gowing down, try powering off the box, unplug it, wait for a minute and cold reboot it.

 

The DVR percent won't go down right away, but check about every few hours  after this cold reboot to see that the 90% full drops.  If it goes down, let us know what the level new level says.  Remember, it can take several hours throughout the day following a cold reboot to get the storage percentage to drop.  Sometimes the storage percent can be inaccurate.  A cold reboot, followed by several hours later can bring it down.  Report back.  I don't think that 90% full is a true reading.

 


I'd say half of my recordings were do not delete and other half were autodeleteable. I do see DVR's free disk space go down right after I delete my recordings since I don't keep my just watched recordings. I never noticed its free space number getting stuck.  Hmm, numbers aren't accurate? That's not good. I do remember rebooting the DVR the day before that day or so, but it wasn't a power cycle type. I used the DVR's software reboot in its menu. As for how much I had left during that incident, it would have to be less than 5% since my recording got aborted 3/4th in that episode recording and watching. Smiley Sad

--
Ant @ Quality Foraged Links (http://aqfl.net) and The Ant Farm (http://antfarm.home.dhs.org).
Trusted Helper

Re: Why did the DVR not delete my unlocked recordings to free up space?

Hi Ant,

 

You had reported that your box was full over at DSL Reports.  I posted my sggestion to you there and will also do so here, to help other community members:

 

If the box has jumped back up again and you have done the cold reboot, I would suspect that there is something wrong with your box. I would get a tech out rather than go to a store for a box swap. Don't reboot anything for six hours before your appointment. Something is wrong here. Get a tech out to see what is happening.

While your at it, ask if the tech as any six tuner boxes on his truck. That will give you 1TB of storage. Note that you have only two tuners now. You can also ask for a World Box. Those are four-tuners, but no clock, Still 1-TB of storage though.

A box upgrade wouldn't hurt as you do a lot of recording. How old is this DVR?

Satch