The green box we receive our spectrum services from is a complete mess. It barely closes because there’s so many cables leading to nowhere that are just shoved in there. Would this be something the city takes care of or spectrum?
For our reference, can you post an image of this green box? I would presume that if your Spectrum services are connected with wires going to and from this box that it would be Spectrum's responsibility.
I would suggest sending your account information via PM to this link @Forums_Help and you can include a picture showing the box, or refer them to this thread if you post a screenshot of the outside box in this thread.
Spectrum will than submit your request to the right department to get a maintenance tech out to do something about the wiring.