Newcomer

Want Internet but Don't use the Phone

Hello, I currently have both the internet and phone service bundled together although I do not use the phone service at all.  (I just use my mobile phone).

 

If I purchase my own modem for internet use will the internet still work if I have phone service on my account? I know the phone service wouldn't work but I don't care.  

 

Thanks. 

1 REPLY
Moderator

Re: Want Internet but Don't use the Phone

If you were to purchase your own modem for internet you would need to keep the current modem you have for the phone service even if you don't use it. The modem would need to be provided by us for the phone but there is no charge for it as it is required for us to provide it. You would need to contact us so that we can add the other modem to the account properly so the service will work. 

 

Tyleen
TWC-Social Media Customer Care
Forum Moderator