Highlighted
Observer

User Interface / Channel Guide

So about 3 weeks or so ago I upgraded to a standard TV package, and Spectrum Internet and phone for a triple play option since I was only an internet sub with TWC.  I only picked up a HD box on this visit.  Yesterday I stopped by the local store to pick up another cable box for the living room and I hook it up and I can watch TV on.  This issue is this, the user interface / channel guide on the first HD box (Arris DCX3200/A081/033) has the better HD channel guide and the HD box I picked up yesterday (Arris DCX3200/A080/013) has the old standard def channel guide.

How do I tell Spectrum that I would like the channel guides to match?  I did chat, but was unable to help.  Do I need to just wait for the the software/firmware to download to me?

 

TIA,

John

 

11 REPLIES
Established Sharer

Re: User Interface / Channel Guide

Take it back to your local store and exchange it. Tech visits and/or setting up an exchange by mail will not guarantee you a certain box or interface. 

Trusted Helper

Re: User Interface / Channel Guide

[ Edited ]

reds91185 wrote:

Take it back to your local store and exchange it. Tech visits and/or setting up an exchange by mail will not guarantee you a certain box or interface. 


Sup Reds?

 

Even the stores themselves vary by what they have in stock.  Traditionally speaking a handy tip for the guides is this:

 

Legacy Motorola boxes- Run an older version guide called I-Guide.  It shows it's age, but the boxes are at least 5-10 years old.

 

Legacy SA boxes- Are also about 10 years old and run a slightly watered down version of the guide formerlly called Navigator.  A bit more modern than I-Guide.  The problem is Spectrum has reportedly been shipping out refurbished boxes such as SA's and Motorola's, just as TWC was finally getting them out of the field.

 

Motorola was bought out by Arris.  The newest boxes are Arris, Cisco, and Samsung.  Those boxes have the modern guide on them (Modern Navigator) with expanded DVR storage, enhanced search, and cover art for movies and shows.  I wish all Spectrum customers could experience the best guide that Spectrum has.  However, it is sad that depending on where you live, and if you have a really old box, or a refurbished box, you may never see the very best guides that Spectrum has to offer.  Given the amount of money being payed to Spectrum by it's customers,  Spectrum really should work on getting all divisions connected with modern cable TV interfaces and boxes.

 

You wouldn't sell a car that was fifteen years old and pretend that it's new technology, or have a  10-15 year old computer sitting on your truck waiting to be swapped out to another unsuspecting customer.  Direct TV and Dish Network don't give out 10 year old receivers, yet many cable companies from Spectrum, Cox, Comcast, and WOW! are giving out refurbished equipment.  I don't understand that philosophy behind how a business benefits from giving out 10-15 year old cable boxes?  The newer boxes, less than five years old are out there!  Distribute them instead!

 

Satch

Observer

Re: User Interface / Channel Guide

I was trying to avoid having to make the trip out to the local store.  I finished up a call to tech support and the agent told me on the phone that I would need to take the equipment back to the local office and an exchange.  She also said to check the equipment before I left to see if the new stb had the newer software/firmware like the other stb I am using.

 

I was just hoping someone could have push a button and push the update to my box without me having to take time off from work to do a box swap. 

Observer

Re: User Interface / Channel Guide


Satch wrote:

reds91185 wrote:

Take it back to your local store and exchange it. Tech visits and/or setting up an exchange by mail will not guarantee you a certain box or interface. 


Sup Reds?

 

Even the stores themselves vary by what they have in stock.  Traditionally speaking a handy tip for the guides is this:

 

Legacy Motorola boxes- Run an older version guide called I-Guide.  It shows it's age, but the boxes are at least 5-10 years old.

 

Legacy SA boxes- Are also about 10 years old and run a slightly watered down version of the guide formerlly called Navigator.  A bit more modern than I-Guide.  The problem is Spectrum has reportedly been shipping out refurbished boxes such as SA's and Motorola's, just as TWC was finally getting them out of the field.

 

Motorola was bought out by Arris.  The newest boxes are Arris, Cisco, and Samsung.  Those boxes have the modern guide on them (Modern Navigator) with expanded DVR storage, enhanced search, and cover art for movies and shows.  I wish all Spectrum customers could experience the best guide that Spectrum has.  However, it is sad that depending on where you live, and if you have a really old box, or a refurbished box, you may never see the very best guides that Spectrum has to offer.  Given the amount of money being payed to Spectrum by it's customers,  Spectrum really should work on getting all divisions connected with modern cable TV interfaces and boxes.

 

You wouldn't sell a car that was fifteen years old and pretend that it's new technology, or have a  10-15 year old computer sitting on your truck waiting to be swapped out to another unsuspecting customer.  Direct TV and Dish Network don't give out 10 year old receivers, yet many cable companies from Spectrum, Cox, Comcast, and WOW! are giving out refurbished equipment.  I don't understand that philosophy behind how a business benefits from giving out 10-15 year old cable boxes?  The newer boxes, less than five years old are out them!  Distribute them instead!

 

Satch


Yeah the two STB looks the same, just a slighty different model number at the end.  To say the least I am disappointed.

Trusted Helper

Re: User Interface / Channel Guide


JDT wrote:

Satch wrote:

reds91185 wrote:

Take it back to your local store and exchange it. Tech visits and/or setting up an exchange by mail will not guarantee you a certain box or interface. 


Sup Reds?

 

Even the stores themselves vary by what they have in stock.  Traditionally speaking a handy tip for the guides is this:

 

Legacy Motorola boxes- Run an older version guide called I-Guide.  It shows it's age, but the boxes are at least 5-10 years old.

 

Legacy SA boxes- Are also about 10 years old and run a slightly watered down version of the guide formerlly called Navigator.  A bit more modern than I-Guide.  The problem is Spectrum has reportedly been shipping out refurbished boxes such as SA's and Motorola's, just as TWC was finally getting them out of the field.

 

Motorola was bought out by Arris.  The newest boxes are Arris, Cisco, and Samsung.  Those boxes have the modern guide on them (Modern Navigator) with expanded DVR storage, enhanced search, and cover art for movies and shows.  I wish all Spectrum customers could experience the best guide that Spectrum has.  However, it is sad that depending on where you live, and if you have a really old box, or a refurbished box, you may never see the very best guides that Spectrum has to offer.  Given the amount of money being payed to Spectrum by it's customers,  Spectrum really should work on getting all divisions connected with modern cable TV interfaces and boxes.

 

You wouldn't sell a car that was fifteen years old and pretend that it's new technology, or have a  10-15 year old computer sitting on your truck waiting to be swapped out to another unsuspecting customer.  Direct TV and Dish Network don't give out 10 year old receivers, yet many cable companies from Spectrum, Cox, Comcast, and WOW! are giving out refurbished equipment.  I don't understand that philosophy behind how a business benefits from giving out 10-15 year old cable boxes?  The newer boxes, less than five years old are out them!  Distribute them instead!

 

Satch


Yeah the two STB looks the same, just a slighty different model number at the end.  To say the least I am disappointed.


For reference,

 

What are the two box models?  Also, where are you located?  The head-ends also use different firmware.  Oh yea, are you a legacy Charter customer or a current Spectrum Customer from TWC?

 

Satch

Observer

Re: User Interface / Channel Guide


Satch wrote:

JDT wrote:

Satch wrote:

reds91185 wrote:

Take it back to your local store and exchange it. Tech visits and/or setting up an exchange by mail will not guarantee you a certain box or interface. 


Sup Reds?

 

Even the stores themselves vary by what they have in stock.  Traditionally speaking a handy tip for the guides is this:

 

Legacy Motorola boxes- Run an older version guide called I-Guide.  It shows it's age, but the boxes are at least 5-10 years old.

 

Legacy SA boxes- Are also about 10 years old and run a slightly watered down version of the guide formerlly called Navigator.  A bit more modern than I-Guide.  The problem is Spectrum has reportedly been shipping out refurbished boxes such as SA's and Motorola's, just as TWC was finally getting them out of the field.

 

Motorola was bought out by Arris.  The newest boxes are Arris, Cisco, and Samsung.  Those boxes have the modern guide on them (Modern Navigator) with expanded DVR storage, enhanced search, and cover art for movies and shows.  I wish all Spectrum customers could experience the best guide that Spectrum has.  However, it is sad that depending on where you live, and if you have a really old box, or a refurbished box, you may never see the very best guides that Spectrum has to offer.  Given the amount of money being payed to Spectrum by it's customers,  Spectrum really should work on getting all divisions connected with modern cable TV interfaces and boxes.

 

You wouldn't sell a car that was fifteen years old and pretend that it's new technology, or have a  10-15 year old computer sitting on your truck waiting to be swapped out to another unsuspecting customer.  Direct TV and Dish Network don't give out 10 year old receivers, yet many cable companies from Spectrum, Cox, Comcast, and WOW! are giving out refurbished equipment.  I don't understand that philosophy behind how a business benefits from giving out 10-15 year old cable boxes?  The newer boxes, less than five years old are out them!  Distribute them instead!

 

Satch


Yeah the two STB looks the same, just a slighty different model number at the end.  To say the least I am disappointed.


For reference,

 

What are the two box models?  Also, where are you located?  The head-ends also use different firmware.  Oh yea, are you a legacy Charter customer or a current Spectrum Customer from TWC?

 

Satch


The STB with the updated guide is a DCX3200/A081/033 and that is according to the label on the bottom.  If you go by the information given in the settings menu I have a standard STB Plus, Arris 3200p3.

 

The STB with the older ugly guide is a DCX3200/A080/013.  I can't seem to figure out where to get additional information with the older menus.

 

Both STB has the same "DCX3200-M" on the front below the power switch.

 

I was a single play internet with TWC.  I moved the Spectrum triple play for the savings.

 

I am in 40475 (Richmond KY)

Trusted Helper

Re: User Interface / Channel Guide


JDT wrote:

Satch wrote:

JDT wrote:

Satch wrote:

reds91185 wrote:

Take it back to your local store and exchange it. Tech visits and/or setting up an exchange by mail will not guarantee you a certain box or interface. 


Sup Reds?

 

Even the stores themselves vary by what they have in stock.  Traditionally speaking a handy tip for the guides is this:

 

Legacy Motorola boxes- Run an older version guide called I-Guide.  It shows it's age, but the boxes are at least 5-10 years old.

 

Legacy SA boxes- Are also about 10 years old and run a slightly watered down version of the guide formerlly called Navigator.  A bit more modern than I-Guide.  The problem is Spectrum has reportedly been shipping out refurbished boxes such as SA's and Motorola's, just as TWC was finally getting them out of the field.

 

Motorola was bought out by Arris.  The newest boxes are Arris, Cisco, and Samsung.  Those boxes have the modern guide on them (Modern Navigator) with expanded DVR storage, enhanced search, and cover art for movies and shows.  I wish all Spectrum customers could experience the best guide that Spectrum has.  However, it is sad that depending on where you live, and if you have a really old box, or a refurbished box, you may never see the very best guides that Spectrum has to offer.  Given the amount of money being payed to Spectrum by it's customers,  Spectrum really should work on getting all divisions connected with modern cable TV interfaces and boxes.

 

You wouldn't sell a car that was fifteen years old and pretend that it's new technology, or have a  10-15 year old computer sitting on your truck waiting to be swapped out to another unsuspecting customer.  Direct TV and Dish Network don't give out 10 year old receivers, yet many cable companies from Spectrum, Cox, Comcast, and WOW! are giving out refurbished equipment.  I don't understand that philosophy behind how a business benefits from giving out 10-15 year old cable boxes?  The newer boxes, less than five years old are out them!  Distribute them instead!

 

Satch


Yeah the two STB looks the same, just a slighty different model number at the end.  To say the least I am disappointed.


For reference,

 

What are the two box models?  Also, where are you located?  The head-ends also use different firmware.  Oh yea, are you a legacy Charter customer or a current Spectrum Customer from TWC?

 

Satch


The STB with the updated guide is a DCX3200/A081/033 and that is according to the label on the bottom.  If you go by the information given in the settings menu I have a standard STB Plus, Arris 3200p3.

 

The STB with the older ugly guide is a DCX3200/A080/013.  I can't seem to figure out where to get additional information with the older menus.

 

Both STB has the same "DCX3200-M" on the front below the power switch.

 

I was a single play internet with TWC.  I moved the Spectrum triple play for the savings.

 

I am in 40475 (Richmond KY)


Hi,

 

Where are you getting the numbers after the slash?  This is news for me as I always thought that the numbers on the front of the DVR were all you needed, and with an Arris box you would get the modern Navigator Guide.

 

The older guide is I-Guide.  The newer guide is Navigator.  To save ANOTHER trip to the store, contact  Spectrum and say that your old guide (I-Guide) runs slowly and you would like a tech to come out and give you an updated model box that runs Navigator.  I know that you may not be assured of getting the newer box,  Just tell the CSR in the work order that you want a box with the newer interface.

 

In fact, forget calling.  Contact Spectrum with your account information via PM at @TWC_ForumsHelp  Include your name, address, phone#, account#, and say that you would like to update your I-Guide box to a different box with the HD new Navigator Guide.

Stay in touch with Spectrum through this method.  Hopefully this will get your equipment updated.

 

Satch

Observer

Re: User Interface / Channel Guide


Satch wrote:

JDT wrote:

Satch wrote:

JDT wrote:

Satch wrote:

reds91185 wrote:

Take it back to your local store and exchange it. Tech visits and/or setting up an exchange by mail will not guarantee you a certain box or interface. 


Sup Reds?

 

Even the stores themselves vary by what they have in stock.  Traditionally speaking a handy tip for the guides is this:

 

Legacy Motorola boxes- Run an older version guide called I-Guide.  It shows it's age, but the boxes are at least 5-10 years old.

 

Legacy SA boxes- Are also about 10 years old and run a slightly watered down version of the guide formerlly called Navigator.  A bit more modern than I-Guide.  The problem is Spectrum has reportedly been shipping out refurbished boxes such as SA's and Motorola's, just as TWC was finally getting them out of the field.

 

Motorola was bought out by Arris.  The newest boxes are Arris, Cisco, and Samsung.  Those boxes have the modern guide on them (Modern Navigator) with expanded DVR storage, enhanced search, and cover art for movies and shows.  I wish all Spectrum customers could experience the best guide that Spectrum has.  However, it is sad that depending on where you live, and if you have a really old box, or a refurbished box, you may never see the very best guides that Spectrum has to offer.  Given the amount of money being payed to Spectrum by it's customers,  Spectrum really should work on getting all divisions connected with modern cable TV interfaces and boxes.

 

You wouldn't sell a car that was fifteen years old and pretend that it's new technology, or have a  10-15 year old computer sitting on your truck waiting to be swapped out to another unsuspecting customer.  Direct TV and Dish Network don't give out 10 year old receivers, yet many cable companies from Spectrum, Cox, Comcast, and WOW! are giving out refurbished equipment.  I don't understand that philosophy behind how a business benefits from giving out 10-15 year old cable boxes?  The newer boxes, less than five years old are out them!  Distribute them instead!

 

Satch


Yeah the two STB looks the same, just a slighty different model number at the end.  To say the least I am disappointed.


For reference,

 

What are the two box models?  Also, where are you located?  The head-ends also use different firmware.  Oh yea, are you a legacy Charter customer or a current Spectrum Customer from TWC?

 

Satch


The STB with the updated guide is a DCX3200/A081/033 and that is according to the label on the bottom.  If you go by the information given in the settings menu I have a standard STB Plus, Arris 3200p3.

 

The STB with the older ugly guide is a DCX3200/A080/013.  I can't seem to figure out where to get additional information with the older menus.

 

Both STB has the same "DCX3200-M" on the front below the power switch.

 

I was a single play internet with TWC.  I moved the Spectrum triple play for the savings.

 

I am in 40475 (Richmond KY)


Hi,

 

Where are you getting the numbers after the slash?  This is news for me as I always thought that the numbers on the front of the DVR were all you needed, and with an Arris box you would get the modern Navigator Guide.

 

The older guide is I-Guide.  The newer guide is Navigator.  To save ANOTHER trip to the store, contact  Spectrum and say that your old guide (I-Guide) runs slowly and you would like a tech to come out and give you an updated model box that runs Navigator.  I know that you may not be assured of getting the newer box,  Just tell the CSR in the work order that you want a box with the newer interface.

 

In fact, forget calling.  Contact Spectrum with your account information via PM at @TWC_ForumsHelp  Include your name, address, phone#, account#, and say that you would like to update your I-Guide box to a different box with the HD new Navigator Guide.

Stay in touch with Spectrum through this method.  Hopefully this will get your equipment updated.

 

Satch


I am getting the model numbers from the label that is on the bottom of the stb.  The lable has a upc code, the FCC label for use in home or office and other warnings about cabel theft is a crime and don't open/remove the cover.  Both stb has a different upc code.  I couldn't figure out how to upload/attach a picture of the what I am seeing.

 

Thanks for the help, I will reach out directly to them and see what they can do.

Established Sharer

Re: User Interface / Channel Guide

I may be wrong, but if you request a tech visit and they find that nothing is actually wrong you will be charged for the visit. Not sure if requesting a box with a different interface would qualify. Make sure you find out first if you go that route.