Newcomer

Stuck on "Retrieving Channel Info"

Swapped out old box for new. The new comes with the new guide. Guide works fine. When I select a channel, all I get is a banner on the screen: "Retrieving Channel Info". I've rebooted. Still unable to watch a current channel.  I can demand something and it will play. 

3 REPLIES
Trusted Helper

Re: Stuck on "Retrieving Channel Info"


@401Ken wrote:

Swapped out old box for new. The new comes with the new guide. Guide works fine. When I select a channel, all I get is a banner on the screen: "Retrieving Channel Info". I've rebooted. Still unable to watch a current channel.  I can demand something and it will play. 


Hello,

 

Where are you located?  (City, State, and zip?)  What make and model box do you have?  Are you sure that the channel is in your package?  What is the channel?  Can you provide a screenshot of what you are seeing when you select that channel?

 

Satch

Newcomer

Re: Stuck on "Retrieving Channel Info"

I am having the exact same issue 

Proven Sharer

Re: Stuck on "Retrieving Channel Info"

And the same questions also apply for you:

Where are you located?  (City, State, and zip?) 

What make and model box do you have? 

Are you sure that the channel is in your package? 

What is the channel - Name and Number? 

Can you provide a screenshot of what you are seeing when you select that channel?