Spectator

Spectrum new DVR Box stutters

Hello, My DVR which is only a few months old stutters, the audio breaks up and stutters. i change the channel and it corrects it. Its very anmnoying, how can i get this fixed ? Thanks, Dc

6 REPLIES
Rookie

Re: Spectrum new DVR Box stutters

The only thing you can do is reboot the box and make sure all connections are secure. If that doesn’t fix it you will have to call for service

Trusted Helper

Re: Spectrum new DVR Box stutters


@celluloidheros1 wrote:

Hello, My DVR which is only a few months old stutters, the audio breaks up and stutters. i change the channel and it corrects it. Its very annoying, how can i get this fixed ? Thanks, Dc


Hi Cellulold,

 

First thing to do is contact Spectrum for a signal and drop line test.  New or swapped boxes will never solve signal issues.  You need to set up a call for a signal and drop line test.  Than, avoid rebooting any boxes, modems, or routers for six hours prior to your service call.  Reboots of equipment will reset the error codes back to zero and the tech needs to see those error codes.  The bad levels may be from a corroded line drop, your tap, or some other outside or inside wiring.

 

If your signal levels are the problem and the tech replaces the box, the issue will simply return hours to a day or so later.

 

If you have done the six hour wait, and the lines and tap are good, than the box needs to be swapped.  But stuttering and pixilation is almost always a signal and drop line problem.

 

Satch

Lead Moderator

Re: Spectrum new DVR Box stutters

It may not be a signal issue from the drop, it may be a connection in the house, a splitter

an amp. There are multiple things that can happen inside the home that would

cause signal level problems at the box. If there is nothing found inside the home the 

technician can perform testing outside the home.

 

I would encourage a tech visit to investigate. 

 

You can contact our Social Media Care team at:
Twitter: @Ask_Spectrum
Facebook: https://www.facebook.com/Spectrum


Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums

 

 

 

 

 

Spectator

Re: Spectrum new DVR Box stutters

Thanks for the help. If I call can they run a test from the phone center or does the test need tro be done here at my house ?  Thanks again, CH

Trusted Helper

Re: Spectrum new DVR Box stutters


@celluloidheros1 wrote:

Thanks for the help. If I call can they run a test from the phone center or does the test need tro be done here at my house ?  Thanks again, CH


Hello,

 

Some limited signals can be checked over the phone.  But the phone reps don't have the knowledge and the equipment of the on-site techs.  You need a tech dispatched to your residence, because there is so much more that he is able to do. 

 

Things may need to be replaced.  Remember, don't reboot any boxes, modems, or routers for at least six hours prior to your service call.  Say you need a complete signal and drop line test put in the work order and a check of all wiring.

 

Satch

Trusted Helper

Re: Spectrum new DVR Box stutters


@celluloidheros1 wrote:

Hello, My DVR which is only a few months old stutters, the audio breaks up and stutters. i change the channel and it corrects it. Its very anmnoying, how can i get this fixed ? Thanks, Dc


Any updates on this issue?

 

Satch