01-20-2017 04:09 PM
01-20-2017 05:32 PM
I have a new Samsung non-DVR box and an old Motorola DVR box...for me the Motorola is way more responsive. I even prefer the iguide menu to the newer menu.
01-20-2017 10:28 PM
Anyone else having an issue with how slow the equipment is? I've used TWC in the past and then DirecTV and now I'm back with TWC and I don't remember ever having this issue. The equipment is either really cheap or really old. It's extremely frustrating.
What is the model number of this box? Has it always been slow? How long have you had the box? You may want to contact Spectrum to get a tech out to check this. You might try a different model box, such as an Arris or Cisco. I would first get a tech out just to make sure something else is not causing the slowdown.
03-04-2017 09:39 PM
I turned in a Motorola DVR set top box about a month ago and received a Samsung set top box (no DVR). It is also extremely slow for me. It is so frustrating when I choose to use the On Demand features because with every press of the remote button to get through the selection process , I get the circle that goes round and round for approximately 30 seconds, then an error code then I can choose the option I want. It takes a good 5 minutes to finally watch the program I want On Demand. My Roku using the Spectrum App is much faster.
I rebooted the box this evening and this did not fix the issue. I will be calling for tech support tomorrow and post the solution after this gets resolved.
03-11-2017 06:58 PM