You can take the broken remote into a store location that handles equipment and
swap that out at no charge.
You can find a store location here: Store Locations
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Spectrum-Social Media Customer Care
Lead Moderator-Community Forums
Hi, I also dropped my remote, now something's rattling inside of it and it doesn't work as well as it did before, and need a replacement - but going to my local store is going to be a problem as there have been very loud, angry picketers outside of it for weeks as they're on strike. Is there a way for me to request a replacement online?