Remote control replacement?

I dropped my remote and the back cover (over the batteries) has broken.  Can I get a replacement?  Remote URSU-8780L-TWNC

Lead Moderator

Re: Remote control replacement?

You can take the broken remote into a store location that handles equipment and 

swap that out at no charge. 


You can find a store location here: Store Locations



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Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums


Re: Remote control replacement?

Hi, I also dropped my remote, now something's rattling inside of it and it doesn't work as well as it did before, and need a replacement - but going to my local store is going to be a problem as there have been very loud, angry picketers outside of it for weeks as they're on strike.  Is there a way for me to request a replacement online?