Rookie

Program info not displaying

When we are watching a channel and press info for a description of the show, all we get are spinning dots or an error message that says D1 “currently unavailable” or a black screen. Any ideas?
2 REPLIES
Trusted Helper

Re: Program info not displaying


@Pete3 wrote:
When we are watching a channel and press info for a description of the show, all we get are spinning dots or an error message that says D1 “currently unavailable” or a black screen. Any ideas?

Hi Pete,

 

The information database may be down for maintenance or an update.  A reboot of the box may only bring this information back temporarily, if at all.  Gracenote, which does the guide programing for Spectrum may be working on the data.  Where are you located?  State, City, Zip?

 

Satch

Rookie

Re: Program info not displaying

Hi. Thank you. We’re in Cary NC 27511. Going on with both boxes, happens more times than not, for over 6 months, takes about 5 tries to get info to display.