09-18-2017 06:22 PM
I record things on my DVR daily. I have CBS News Sunday Morning scheduled to record the series. Frequently it shows that it's recording but it isn't. So I stop the supposed recording (it shows a red dot) and restart and it says it's recording but it still doesn't record. It shows in my list of DVR recordings until the show is over when it disappears because nothing has recorded. This has happened off and on for over a year but only consistently with this series! I have called Spectrum (and formerly TWC) and they just have me reboot but it doesn't help the next time. I'm wondering if anyone else has this problem and if it's possibly a network issue?
09-19-2017 07:41 AM
DVR issues that are not resolved by rebooting the device are likely equipment issues and usually require replacing the device. You can replace the DVR by visiting a local store.
Spectrum Social Media Customer Care
Forums Community Manage
a month ago
As I replied before, This may be a non recordable program by the copyright holder. It could also be a bad DVR or Bad signal levels on that channel...
Hold in select for 10 seconds, hit the up arrow. what is the CBS ch's s/n and level compared to a channel that records fine.