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Problem with changing channel first time each day with Technicolor HD box

When I first turn on the  Technicolor HD box each day, I cannot change the channel for about a minute. A Please Wait message appears.  After that, there is no problem even when I turnj off the box for awhile and then back on.  Is this normal?
3 REPLIES
Trusted Helper

Re: Problem with changing channel first time each day with Technicolor HD box


@schwerz wrote:
When I first turn on the  Technicolor HD box each day, I cannot change the channel for about a minute. A Please Wait message appears.  After that, there is no problem even when I turnj off the box for awhile and then back on.  Is this normal?

Hello,

 

Although I don't have that box, I have had several boxes, and they all should work where when you turn on the TV, after the Quick Settings Menu goes away, you should be able to change channels.  Even before the menu goes away.

 

How much time does the box have to be off before this behavior occurs?  "Please Wait" messages should be occurring only during a box reboot, or in the process of a software update where you will see numbers counting down on the screen indicating this.

 

I  would recommend cold rebooting the box to see if this resolves the problem:

 

1.) Power off the TV

2.) Power off the box

3.) Unplug the box for one minute

4.) Plug the box back in and allow it to reboot.

 

Test to see if this behavior that you describe comes back for at least 24 hours.  If the problem remains, or returns following the cold reboot, I would recommend a service call to do  a tech visit for a signal and drop line test.  Specify this on the work order.  A swapped box will never solve bad signals, lines, or wiring problems, so these must be checked if the cold reboot of the equipment does not solve this, or the issue returns.

 

When you schedule this service call, avoid rebooting any equipment for at least six hours.   (This includes cable boxes, modems, and routers.) Reboots reset the signal error codes back to zero coming from the lines, and the tech needs to see those error codes.  If the signal and drop line test is poor, the tech will do line/wiring updates that should resolve your box issue.  If  the signal and line test is good, the tech will need to replace the box.

 

Satch

 

 

Established Sharer

Re: Problem with changing channel first time each day with Technicolor HD box

What you describe is NOT normal.  You do need to leave the Technicolor HD box plugged in to a powered outlet 24x7.  If you don't, it has to reboot itself every time, and it will not receive the periodic channel list updates.  The TV display itself can be powered off automatically by plugging its cord into the AC outlet on the back of the converter.

Trusted Helper

Re: Problem with changing channel first time each day with Technicolor HD box


@karlbeckman wrote:

What you describe is NOT normal.  You do need to leave the Technicolor HD box plugged in to a powered outlet 24x7.  If you don't, it has to reboot itself every time, and it will not receive the periodic channel list updates.  The TV display itself can be powered off automatically by plugging its cord into the AC outlet on the back of the converter.


Yes,

 

The box must be plugged in 24/7 to get updates.  Only time to briefly unplug it is during the cold reboot process if you have problems.  Don't over-reboot your box or other equipment, it can strain the equipment.  Even if you go on vacation leave your box plugged in to get updates.  If you don't, you could come home to a bricked box!

 

Satch