12-19-2016 06:15 PM
Hey folks, going to get rid of my tw home telepone, and want to port the number to a cell phone? Any guidance and experience, I don't want to cancel the service and lose the number before it ported... any how thanks in advance for any info.
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12-19-2016 06:28 PM - edited 12-24-2016 02:37 PM
You are correct, if you cancel first, the number can be lost. You want to contact the new provider and you will need to prove you own the number, usually with a copy of a bill. You start the process and the new provider will contact us to initiate the port. Once the port is complete, you can contact our billing team or visit a TWC store to ensure the phone charges are off the account. Please let us know if there are any additional questions.
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