03-10-2016 07:45 PM - edited 03-10-2016 07:48 PM
I just got the time warner phone service because of the unbeatable price of $10/month. I switched from another popular VOIP provider. I am very disappointed with the call quality.
The calls I make within the U.S are fine. However, every time I make a call to India, neither party can hear properly. The volume is too low. I feel like the other person is talking from a well or something.
Additionally, the caller ID in India does not show my U.S home no. In stead, it shows a India phone number or another overseas no (Brazil or something)
I contacted time warner support and did not get a good anwer. The tech said basically thats how it will work..which was absurd!!!
I did the modem reset and all that stuff, nothing helped!
Can anyone help me? If these 2 issues are not resolved, I am thinkin of switching back to my old provider. I don't mind paying a little more, but I want a good service!
03-11-2016 03:34 PM
The CallerID shows a non-US number when you makes calls within the US? Or is it only to calls you make to India? Are you calling Landline or Mobile numbers or both? Has there been ANY calls to India that sounded good?
03-14-2016 08:06 AM
I have the same problem with poor quality. Volume is too low on both sides and sometime there will be background noise also. I would say 99% calls have this problem.
03-14-2016 10:06 AM
We can certainly look into the call quality issues for you. For the caller ID issue, unfortunately, there is no way to guarantee that the caller ID will display correctly on the receiving end as the receiving party's phone provider is ultimately responsible for what is displayed on their customers caller ID.
Please send us a private message by clicking on this link and sending over your account information so that we can look into this for you.
06-03-2016 07:19 AM
I have the same issues too and even created a ticket with TWC but no one ever contact me for more than 15 days. I thinking of going ahead and cancelling this service, the money saved is so not worth it.
07-05-2016 11:18 AM
I have the same issue.. quality is so bad most of the time and the other end receiving some different india local number instead of my number..