One last comment. I had to use chat initially because when I setup modem I had no dial tone. Very difficult to make calls without dial tone. My cell doesn't work at home...which is why that phone line was important.
And it was a phone person who told me he saw the technical issue with voicemail and just wait 24 hours and it would be fixed. .it wasn't fixed ...until I activated it....which is what he should have said. The phone had a dial tone by that time.