02-23-2017 02:36 PM
02-23-2017 04:00 PM
Yup, the entire switch is pathetic.. what was your old modem?
another force to Spectrum ploy gone bad, no wonder they're losing customers!
02-23-2017 08:18 PM
02-23-2017 08:21 PM
02-25-2017 02:24 PM
When phone service is involved, its not a "Simple" switch. Your phone service was originally provisioned to the specific modem you had it on previously. Phone is not just associated with your account and any modem you get from us will work automatically with it. If you installed the new modem prior to the work order being closed, then the proper switch would not take place automatically. Chat is rarely ever the best place for true troubleshooting. You needed to speak with a Tier 3 rep who could process a device transfer in real time. And last I checked, voicemail does not take 24 hours. That is also something a Tier 3 rep could get activated with you on the phone.
02-25-2017 09:05 PM
02-26-2017 07:48 PM
DSchroeder how do we get to a tier 3 technician directly without having to spend so much time being transferred and repeating our issues? I've just upgraded and they gave me new ubee modem and having phone issues also.
The IVR (computer voice lady operator thing) that you get when you call in can take you to Tier3 if you...
A) have phone service, which the OP does
B) tell the computer operator your issue is with phone.
Tier1 and Tier2 do not deal with phone troubleshooting, only Tier3 is customer-facing for phone support... so yeah that's how @Rtk-Ohio.
It's not an issue with the TC8717T, that's actually one of the better & newer rental modems we provide (it provides 4-channel 80 MHz wide 5.0 GHz WiFi bonding and is easy to configure SSIDs, Keys, and Channels); what you are describing @Tom123 sounds like just an issue with software provisioning.
I can also concur that phone voicemail activation takes minutes, not a day.
I'd also recommend customers take advantage of the opt-in options for the so-called "Peace & Quiet features" for Nomorobo and Call Blocker Plus to help really cut-down on telemarketer spam calls. Provide the Tier3 agent with your Customer Code (4-digit code found on your bill) for authentication and we'd be happy to activate those opt-in features too. Win-win.
02-26-2017 08:38 PM
02-26-2017 08:41 PM