01-08-2017 12:36 PM
Picked up a new router from TWC a while back to replace our 8 year old Motorola router. Changed out the co-ax cable and plugged in the phone into the equivalent plug as previously set up. Everything is working (internet and television) but we do not have phone service. There are no outages in our area. I called today and they ran an activation but after an hour we still did not and still do not have phone service. Tried resetting up our old modem, again no phone service. Problematic as we don't get cell service in our home and it's awful cold outside to be making service calls. Suggestions?
01-08-2017 01:17 PM
how did you connect a phone to a DG1670? it doesn't have rj11 jacks or emta mac id's!
WHat has TWC told you when you called?
You need a DG 1672 which is internet and 2- emta mac addresses