Newcomer

Phone not working with New Arris DG1670 Modem

Picked up a new router from TWC a while back to replace our 8 year old Motorola  router.  Changed out the co-ax cable and plugged in the phone into the equivalent plug as previously  set up.  Everything is working (internet and television) but we do not have phone service.  There are no outages in our area.  I called today and they ran an activation but after an hour we still did not and still do not have phone service.  Tried resetting up our old modem, again no phone service.  Problematic as we don't get cell service in our home and it's awful cold outside to be making service calls.  Suggestions?

1 REPLY
Expert

Re: Phone not working with New Arris DG1670 Modem

how did you connect a phone to a DG1670? it doesn't have rj11 jacks or emta mac id's!

WHat has TWC told you when you called?

You need a DG 1672 which is internet and 2- emta mac addresses