Newcomer

Pause, Play, Rewind, Play, Stop Remote Buttons do not work

I got a new Samsung DVR H3262 from TWC and now the Pause, Play, Rewind, Play buttons on the UR5U- 8780L remote DO NOT work. The standard procedure of rebooting the set top box and the cable modem did not help.  Does anyone know how to fix this issue.  This was my favorite TWC feature. 

2 REPLIES
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Spectrum Employee

Re: Pause, Play, Rewind, Play, Stop Remote Buttons do not work

It appears the the Samsung SMT-H3262 is a playback receiver only, not a DVR. You wont be able to pause , rewind, stop or record a show until you do upgrade to a DVR. If there is a charge on the bill for DVR service then you do need to get this corrected by contacting customer service at 1-800-TWCABLE. If you're being charged for just the HD Set top box, then that is correct to what you have being billed to your account, because it's not for a DVR. You can upgrade to a DVR anytime by going online to TWC.com or by contacting customer service.

Expert

Re: Pause, Play, Rewind, Play, Stop Remote Buttons do not work

I think you need a H3272 to get a real DVR...

 

 

Is this H3262 a slave for your wholehouse dvr?

 Was everything installed by TWC?

Where's the POE moca filter located?