04-03-2017 06:53 AM
I used to be able to pause an on demand program and resume play. Now if I pause it longer than a couple of minutes, the program starts over and won't let me resume. On the channels where fast forward is not available this is ridiculous! Today we started to watch FEUD: Joan and Bette. After watching 20 minutes, I had an important phone call - when I returned to the TV, it would not allow us to resume from where we left off. I don't have time to re-watch the same 20 minutes. Why is this happening? You need to fix this asap, or let us be able to fast forward through ALL programing.
04-03-2017 08:28 AM
If you are pausing you should be able to resume where you left off, depending on
how long you leave the box idle.
I would suggest unplugging the power to the cable box for about 1 minute and
then plugging it back in for reboot.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums
04-05-2017 06:45 AM
I am having the same problem. This wasn't an issue until Spectrum took over TWC. The resume feature ALWAYS worked before this. I have rebooted my box several times since this started an it has yet to be corrected. You need to stop telling people to re-boot and fix this issue.