Rookie

No surround sound from Spectrum201 cable box

Spectrum installed a new system to replace my Directv. Now I have no surround sound. I get audio from the center channel and nothing from the other four speakers. My Roku and Appletv will pick out a Dolby Digital signal but I'm not hearing that on the new system. Thanks

8 REPLIES
Rookie

Re: No surround sound from Spectrum201 cable box

Problem solved on third call to tech support.

Community Manager

Re: No surround sound from Spectrum201 cable box

@captgadget

 

Sorry to see that none of your peers were able to help with this matter.  Thanks for updating the post.  Thank you for your participation in the Forums!

 

James M.
Spectrum Social Media Customer Care
Forums Community Manager

Expert

Re: No surround sound from Spectrum201 cable box

Spectrum is putting in small  Arris boxes here... Have already had all 4 at a place lockup and require all to have power pulled to reset them . Would not respond to remote commands, were stuck on the last channel viewed.

plc
Newcomer

Re: No surround sound from Spectrum201 cable box

Did they do something on their end to fix it?

What was the issue?

I just recently got the 201 and only have it connected from the hdmi out directly into my receiver but only get 2 channel output.

Rookie

Re: No surround sound from Spectrum201 cable box

Yes
Expert

Re: No surround sound from Spectrum201 cable box

it's in the secret menu....

 See if holding in the select button for 10 seconds then hitting the up arrow brings it up.

 If not, you hold in 2 buttons on the front panel while turning it on.

If not, hit the menue button with the box turned off, that wakes it up in the secret settings mode...

But it's a technicolor... who knows for sure, lol!Woman Mad

Newcomer

Re: No surround sound from Spectrum201 cable box

I tried 3 times, how do I get this fixed???
TJD
Newcomer

Re: No surround sound from Spectrum201 cable box

Settings Menu

Devices

Audio: Digital Output  = HDMI

Audio: Analog Output = Surround