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New guide

The new guide hasn't worked for two days, unplugging does nothing. Can't view DVD or menu, only thing we get is mini guide. I am a new subscriber and so far disappointed.

3 REPLIES
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Re: New guide

If you have the new box there is a reboot button on front of box. Its two arrows in a circular pattern. Unplugging did nothing,but this seem to clear up most of the guide issues

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Re: New guide

Thank you, I will try that

Trusted Helper

Re: New guide


@jmsmc58 wrote:

The new guide hasn't worked for two days, unplugging does nothing. Can't view DVD or menu, only thing we get is mini guide. I am a new subscriber and so far disappointed.


Greetings,

 

For any questions or issues about the New Guide, please post your City, State, and Zip.  Updates are going out over the next several weeks and months and this way we can all see what areas are affected and how the roll-out is going.  So far, it's just for new installs or mailed out boxes only.  (In areas that have the New Guide.)

 

Satch