Observer

New 8 tuner DVR?

I got an email yesterday from Spectrum announcing a new DVR that allows recording up to 8 shows at the same time with whole house capability for $19.95 a month. This includes up to 4 TVs with 780 hours of recording tme. I got on chat with support and asked for details and after checking for a few minutes was told that my area was one of the first to have availability of this new service. He told me he couldn't help me with adding the service and that I should call the sales department. I called them, at the phone number in email, and they didn't know anything about it. They then transferred me to the tech support people who also hadn't heard of it. Did anyone else get this email? I'm in North East Ohio ex Time Warner area.

13 REPLIES
Expert

Re: New 8 tuner DVR?

It's not an actual 8 or 12 or 32 channel DVR but a simple cloud storage device called Spectrum world box.

It might have a small hd or memory stick in it as a buffer but it's more of an IPTV box using the cloud.

Unknown how long they'll cloud store , weeks? months?

 

Observer

Re: New 8 tuner DVR?

This is right from the email. Maybe they are just trying to simplify the tech for adds.

 

Record up to 8 shows at once and enjoy over 780 hours of storage.

Expert

Re: New 8 tuner DVR?

All the latest upper tier cable boxes are including a 8 or more channel docsis 3 modem in them for IPTV and streaming. This will also require better signal quality than old cable boxes would tolerate. 780 hours would almost have to be a HD/ cloud  storage hybrid, I've heard they used a 32 or 64 gig memory stick as a SSD

The largest hard drive I've seen advertised in anything is only a 1 Tb.  that's maybe 100-200 hours of HD quality, 500 of SD....

And yeah, good luck getting any intelligent info from the 3rd world call center...

 

 

Trusted Helper

Re: New 8 tuner DVR?


MsRaye wrote:

All the latest upper tier cable boxes are including a 8 or more channel docsis 3 modem in them for IPTV and streaming. This will also require better signal quality than old cable boxes would tolerate. 780 hours would almost have to be a HD/ cloud  storage hybrid, I've heard they used a 32 or 64 gig memory stick as a SSD

The largest hard drive I've seen advertised in anything is only a 1 Tb.  that's maybe 100-200 hours of HD quality, 500 of SD....

And yeah, good luck getting any intelligent info from the 3rd world call center...

 

 


The Cisco/Technicolor World Box that I have read about has four tuners.  This must be a newer model.  Legacy TWC/BHN DVR's have up to six-tuners.

 

Satch

Observer

Re: New 8 tuner DVR?

I feel your frustration in finding the call centers having a general lack of knowledge. I live in SE Alabama where we do not have whole house DVR. This past Tuesday, Spectrum/TWC transitioned to all digital signal. When it happened at 1:30 A.M. my DVR and STB rebooted. When they came back online, we were missing over a dozen channels. I spent 40 minutes on the phone only to be told it was a problem with my DVR and I needed to swap it out at the local store. The only problem, my STB was missing the same channels. After escalating and being spoken to like I am stupid, I grew irritated and ended the call. Then I searched for an email address, any email address, for someone in their corporate office. I sent a detailed email. Within an hour I received calls wanting to help. A tech supervisor from NC called and eventually I was put in contact with the tech supervisor here. It turns out that 80% of our market area had the same issue, but they did not know it yet. It took most of the day, but eventually those channels reappeared.

Then part 2 begins. The STB I had was no longer supported so they dropped off a replacement and took my old one. New STB #1 booted and I had a black screen, no audio, and no program guide. After hours on the phone, they decided I had a bad STB. (The same refrain I get when calling about any problem.) I agreed to let them bring by another STB. STB #2 arrives and after connecting it and activating it, the same problem. Called the call center and after an hour on the phone with a rep and her supervisor their conclusion was that STB #2 was bad too. What are the odds?

BTW, I connected my DVR to the TV in the room where the STB is and it works fine. That eliminates any issue that it is a signal issue or a bad coax. STB #1 and STB #2 do the same black screen, no audio, and no guide when connected in the room where the DVR is located. Also negating a signal issue.

When I asked about getting one of the newer DVR's or STB's, I am told the equipment in our area cannot support it. My DVR was manufactured in 2004 and both of the STB's I tried were manufactured in 2007. The STB that was replaced was manufactured in 1999. I first got that STB when I moved to this area in 2000.

Just to add insult to injury, my brother and mother have Spectrum TV as well. They are also in AL, but in two different market areas. I pay $50 more per month than my brother who has the same TV and Internet plan that I have. I pay $40 more than my mother who has the same TV package but the basic Internet service. Neither of them has their own cable Internet modem like I do. They both have the ability to record 4 channels, or record 3 channels and watch 1 channel. They could have multiroom DVR, but they have no need for it. So I pay a lot more for my service and get less bang for my buck as far as equipment goes.

One other note, I have not spoken to anyone in a third world country whenever I call the customer support center. (Knocking on wood.)
Observer

Re: New 8 tuner DVR?


MsRaye wrote:

All the latest upper tier cable boxes are including a 8 or more channel docsis 3 modem in them for IPTV and streaming. This will also require better signal quality than old cable boxes would tolerate. 780 hours would almost have to be a HD/ cloud  storage hybrid, I've heard they used a 32 or 64 gig memory stick as a SSD

The largest hard drive I've seen advertised in anything is only a 1 Tb.  that's maybe 100-200 hours of HD quality, 500 of SD....

And yeah, good luck getting any intelligent info from the 3rd world call center...

 

 


It would make sense that this is the WorldDVR 2.0 that I've read about. They did some sort of newotk update here a few weeks ago which could have been in preperation for this. Now I just have to find someone who knows what's going on. I guess I'll wait a few days and call again. I can't be the only person who got this offer, so they must be getting other calls. If they get enough calls maybe someone will look into it.

Highlighted
Expert

Re: New 8 tuner DVR?

Actually it could very well be a signal level issue, the old stuff was QAM 16.64 the new is qam 256 which requires 6 dB better signal levels.

Copy and paste the modems signal level page and where it is splitter wise to the cable box/ dvr.

 In many cases even a 4 way splitter won't work, old 10-400 mHz splitters won't work and all cable must be rg 6 not rg 59. Outside overhead line that's over 10 years old is suspect as well

 on the DVR, hold in the select button for 10 seconds then hit the up arrow... what is the IB and OOB frequency and level?

 

Established Sharer

Re: New 8 tuner DVR?


MsRaye wrote:

Actually it could very well be a signal level issue, the old stuff was QAM 16.64 the new is qam 256 which requires 6 dB better signal levels.

Copy and paste the modems signal level page and where it is splitter wise to the cable box/ dvr.

 In many cases even a 4 way splitter won't work, old 10-400 mHz splitters won't work and all cable must be rg 6 not rg 59. Outside overhead line that's over 10 years old is suspect as well

 on the DVR, hold in the select button for 10 seconds then hit the up arrow... what is the IB and OOB frequency and level?

 


I see a big future in Home A/V specialists who will need to re-wire homes for the 21st Century...  and it will only get worse once spectrum (no pun intended) that was once used for TV and Cable is allocated to the cell phone companies.

 

Expert

Re: New 8 tuner DVR?

If this allows whole house viewing, that will indeed get interesting as it will require MOCA or cat 5 interconnection as well as collisions between Smart TV IPTV aps like Netflix/ Youtube and whatever AP Spectrum will have to use, I'll bet DLNA...

It's going to require an intelligent dual wan routing setup, one from Spectrum' Intranet and the other from whatever ISP does the real internet connection to work on those tv's if they are boxless...

And yes, I deal with AV upgrade nightmares...