Trusted Helper

Need Channel Guide Assistance Helping a Customer in Arlington, TX

Hey All,

 

Helping a customer who is running the I-Guide software on a DCX-3400 box.  His issue is that despite rebooting his box, his guide data shows "To be Announced" on the following channels:

 

17, 464, 1231...is TBNHD.
144 is Fusion.
150 is MeTH.
151 is H&I.
224 is Newsy.
1242 is Quest.
1257 is THIS.

 

This means that he has to manually tune to the following channels above to see what they are.  Like I said his I-Guide Time Grid shows "To be Announced" for all of these stations.  His box is working perfectly otherwise and for these reasons he does not want to swap it for a different model.

 

I suspect a channel realignment in that market in the near future and would like to help with this.  Can mod staff please contact his Arlington Texas division to determine what the problem is with those channel listings for that model box running I-Guide?  His zip code is 76018.

 

Thanks in advance!

 

Satch

1 REPLY
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Lead Moderator

Re: Need Channel Guide Assistance Helping a Customer in Arlington, TX

I do not see any issue of this nature listed in our known problems.  

 

I would encourage him to contact our Social Media Customer Care group. 

 

Twitter: @Ask_Spectrum
Facebook: https://www.facebook.com/Spectrum

 

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums