Observer

HD Set Top Box Wont Boot

I noticed my box had everything quickly flashing including the 88:88 in the middle.  After confirming there was no signal I pushed the on/off button but nothing happened and then unplugged it for a minute and plugged back in.  The flashing continues but the 88:88 is no longer there.  Nothing is happening and still no signal.  TV works fine through my Amazon Prime device.  Any clues what is happening and how to fix it?  Also, have they done away with chat?  I don't see a way to start a chat session.

4 REPLIES
Trusted Helper

Re: HD Set Top Box Wont Boot


@SickofTWC wrote:

I noticed my box had everything quickly flashing including the 88:88 in the middle.  After confirming there was no signal I pushed the on/off button but nothing happened and then unplugged it for a minute and plugged back in.  The flashing continues but the 88:88 is no longer there.  Nothing is happening and still no signal.  TV works fine through my Amazon Prime device.  Any clues what is happening and how to fix it?  Also, have they done away with chat?  I don't see a way to start a chat session.


Greetings,

 

This sounds like a bad box.  There was an issue with video services in the California area some days ago where an update failed.  Power off your box completely once again, wait for a minute, and plug it back in and see if it boots.

 

If it boots and stays good.  Your OK.  If it doesn't, you will need to contact Spectrum for a service call.  You can set that up the fastest by going to Twitter and logging in to your Twitter account.  (Get a Twitter account if you don't have one.)  Than follow the  @Ask_Spectrum page.  After following the page, send a Direct Tweet, (A Private Message) to that Twitter account saying that your box isn't booking.  They will set up a service call.  Also request a signal check and drop line test in the work order.  You will also need to PM your account information and they will set that up for you.

 

Try not to reboot any boxes, modems, or routers for six hours prior to your service call.  Reboots reset the error code signals back to zero, and the tech needs to see those error codes for the signal and drop line test.  If your signals and lines are good, your wiring is good inside the home, the box will need to be replaced by the tech.  A new box will never solve bad signals or line problems, so its important that these be checked first.  Let us know about your appointment!

 

Satch

Observer

Re: HD Set Top Box Wont Boot

Traded a few messages with a rep on facebook...who suggested the box was probably bad.  I traded for a new one and all has been fine.  Would this problem likely come up again soon with the new box if the lines are bad?  

Observer

Re: HD Set Top Box Wont Boot

Update...new box works great!!  Just one issue...apparently this box turns itself off if it is not used after a certain time.  Notice it mostly turning the set on first thing in the morning...turn on and get the "no signal" screen.  The blue light on the box is off and once we turn it back on all is good.  Just irritating, our old box never did that, and I see nothing in the settings to get rid of that.  Anyone know if there is anything?  Thanks.

Seasoned Contributor

Re: HD Set Top Box Wont Boot

@SickofTWC:

The feature you’d want to disable is “Power Save Mode.”

1. Press [SETTINGS] on your remote to bring up the settings menu.

2. Press the right arrow (next to [OK/SELECT]) until TIMERS is highlighted in blue on the bottom of your screen.

3. Press the down arrow (below [OK/SELECT]) to highlight Power Save Mode.

4. Press [OK/SELECT] to turn Power Save Mode off.

Hope this helps!