Newcomer

Guide used to be stretched across screen now it's small

We have had the same cable box for years.  It's a Cisco box.  5 days ago our guide was stretched across the whole screen.  5 days ago we had a storm and the cable and internet went out.  It took you 4 days to get someone out to my house to change out the spliter which went bad.  Now that our cable is back up, our guide is now small and not across the whole screen.  We have gone through the settings and cannot figure out how to get the guide stretched back across the entire screen.  Please send me directions on changing it back.  It's annoying the way it is.  I also know it's possible to have it stretched because it was this way for 5 years since we have lived in this house that long.

1 REPLY
Helper

Re: Guide used to be stretched across screen now it's small

To Display The Guide in HD (On Boxes That Support It)

  1. Go to Settings
  2. High Definition
  3. Menus
  4. Choose High (16x9)
  5. Save Changes
  6. If this does not work, power off your box and reboot it by unplugging it for one minute
  7. Wait for the Clock to show in the display.

If your Guide is still not in HD, you will need to contact Spectrum to get a tech out to check this.

 

Satch