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Guide Key on Phillips RC122 Remote

In order to view TV Guide using my RC122 remote I must first press [CBL] and then [GUIDE].  How can I, or is it possible to program my remote so that it is only necessary to push the one [GUIDE] button?

2 REPLIES
Trusted Helper

Re: Guide Key on Phillips RC122 Remote


@Pschiffewrote:

In order to view TV Guide using my RC122 remote I must first press [CBL] and then [GUIDE].  How can I, or is it possible to program my remote so that it is only necessary to push the one [GUIDE] button?


Hi,

 

Something is wrong here.  The Guide button when pressed by itself, should work on all the boxes.  What is the make and model of your cable box?  When did the problem start with this remote?  When you press the Guide button alone, does the CBL indicator light?

 

Some steps to try.  If each step does not solve the problem, proceed to the next one:

 

1.) Put new fresh batteries in the remote.

2.) Run the Set up program to reprogram your remote here:

https://www.timewarnercable.com/en/support/program-your-remote/RC122.html

3.) Power off the box and unplug it, allowing the box to reboot

4.) Call Spectrum and order a new remote.

5.) If you get to step #5 with no solution, call Spectrum to have them check out your box, and say that you have gone through all four steps without success.

 

Satch

Lead Moderator

Re: Guide Key on Phillips RC122 Remote

I am in agreement with @Satch

 

The guide button should work for you. If the programming does not work 

I would encourage you to swap out the remote. If you still have issues I 

would suggest a box swap.

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums