Not applicable

Error code SFE-1004

My Samsung TV has worked fine for a year and suddenly now it just gives me an error code SFE-1004. I've unplugged TV so it could reboot, nothing seems to help.

12 REPLIES
Trusted Helper

Re: Error code SFE-1004


@don9512wrote:

My Samsung TV has worked fine for a year and suddenly now it just gives me an error code SFE-1004. I've unplugged TV so it could reboot, nothing seems to help.


Hi Don,

 

We need more information to help with this error:

 

  • Do you have the TV connected to a cable box?  What is the make and model of the TV and cable box?
  • Have you cold rebooted the cable box? Power off the cable box, unplug for a minute, plug the cable box back in, wait for the clock to show on the box?  (This is not the same as rebooting the TV.)
  • Do you use HDMI or Component Cable?
  • Have you tried a different HDMI or component cable?
  • If you don't use a cable box, such as a Tuning Adapter or Roku,  have you rebooted them?

 

Satch

Lead Moderator

Re: Error code SFE-1004

Good afternoon.

 

That particular message indicates that you need to update the App. 

 

What model year TV are you using? 

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums

Bri
Newcomer

Re: Error code SFE-1004

I am having the same issue all of a sudden. My TV is just over 1 year old. It says I have the latest version: 1105 for the TV. There is no option to update the app.
Newcomer

Re: Error code SFE-1004

I am also having the same issue.  The TV is a Samsung series 5 5205.

Lead Moderator

Re: Error code SFE-1004

To find the model year of the TV please


  1. Press Home button on remote control

  2. Select Settings on far-left side of the menu bar at the bottom of the screen.

  3. In the Settings menu select Support and then Contact Samsung

    • NOTE: 2017 & 2018 models: In Settings menu select Support and then About This TV

  4. Note the value of the "Model Code" Example model code: UN55MU800

 

 

If you will reply with the model year I can view the steps needed to check for and update the app. 

 

Thank you!

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums

 

 

 

Not applicable

Re: Error code SFE-1004

Model code un04j520d no year listed
Lead Moderator

Re: Error code SFE-1004

That model code shows it is a 2015 model.

 

The information I find about that on Samsung 2015 says 

 

Spectrum TV App Upgrade on Samsung Smart TVs (CCOC: 18093)

  1. Press the Smart button on remote control
  2. Select Featured
  3. Select Apps
  4. Select Options in upper right corner of screen
  5. Select Update Apps

 

Give that a try and let us know how it goes. 

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums

 

Not applicable

Re: Error code SFE-1004

I did that, it says there are no updates
Lead Moderator

Re: Error code SFE-1004

What, if any, other steps have you taken? Do you have problems accessing the app on other devices? At what point are you getting the error message? Before getting the login screen? After? 

 

The app version at this point should be Version 6.1 is this what you are currently seeing? 

 

Our next step would be to have you uninstall the App and then reboot the TV. After the reboot please re-download the application. 

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums