Rookie

Easy connect kit

I got an easy connect kit today and we were trying to set it up for 5 hours before I finally called for help. And she couldn't fix it either. I hook up the box the spectrum and loading comes up on tv likes t supposed and the box powers back down? The starts again! Anyone that can help that'd be great!
8 REPLIES
Expert

Re: Easy connect kit

Most of the time those don't work and should never have been sent out especially for internet only original customers.

You have bad levels, too many splitters, bad/ disconnected coax or not enough signal out at the street or better yet, an Internet only filter that traps out cable TV channels.

. Se what it does with the splitter at the modem, copy and paste the modems signal level pages to see if that's now out of spec.

 

 You need a tech out to remedy most of the above.

 

 

Rookie

Re: Easy connect kit

Ok thank you. How do I get to my modem signal page?
Expert

Re: Easy connect kit

192.168.100.1 or 192.168.0.1

If US is presently over +50dBmv on any channels or DS is lower than -4 dBmv on any DS channels, adding in an additional 3.5 dB of splitter loss will trash the modems connectivity

Also, what's your zip code and was the Data only service recently installed?

 

Rookie

Re: Easy connect kit

Yes I live in the us my zip is 14895. I have had time warner wifi for 6 years so yes this starter thing was only thing added
Rookie

Re: Easy connect kit

Network Configuration
IPv6 Address: 2604:6000:74c5:6200:da0f:99ff:feaa:5fd9/64
IPv6 Prefix: 2604:6000:74c5:6200::/56
IPv4 Address:
192
.
168
.
0
.
1
MAC Address d8:0f:99:aa:5f:d9
Interface/Prefix
Eth-Switch Lan(0) 2604:6000:74c5:6200::/64
Eth-Switch Lan(1) 2604:6000:74c5:6200::/64
Eth-Switch Lan(2) 2604:6000:74c5:6200::/64
Eth-Switch Lan(3) 2604:6000:74c5:6200::/64
MoCA 2604:6000:74c5:6200::/64
(WiFi)(0)(0) Primary 2604:6000:74c5:6200::/64
(WiFi)(1)(0) Primary 2604:6000:74c5:6200::/64
WAN
IPv6 Address: 2604:6000:cfc0:40:3dbb:3deb:8828:d3e9/128
IPv6 Server Address: fe80::201:5cff:fe8c:8846
IPv4 Address: 98.5.114.231
MAC Address: d8:0f:99:aa:5f:d8
Duration D: 00 H: 21 M: 26 S: 20
Expires: Thu Sep 07 19:35:21 2017
IPv4 DNS Servers: 209.18.47.61
209.18.47.62
IPv6 DNS Servers: None

Rookie

Re: Easy connect kit


DHCP Server Yes No
Starting Address Set
Private Starting Address 192.168.0.
2
(2~254) Number of CPEs
253
Public Starting Address 0.0.0.
0
(2~254) Number of CPEs
0
Lease Time
3600
Apply
DHCP Clients
MAC Address IP Address Subnet Mask Duration Expires Select
14:99:E2:53:EF:8D 192.168.0.2 255.255.255.0 D:00 H:01 M:00 S:00 Thu Sep 07 06:05:58 2017
C4:73:1E:27:2E:2E 192.168.0.3 255.255.255.0 D:00 H:01 M:00 S:00 Thu Sep 07 06:04:04 2017
74:81:14Smiley Very Happy5:26:7F 192.168.0.5 255.255.255.0 D:00 H:01 M:00 S:00 Thu Sep 07 06:23:50 2017
B4:4BSmiley Very Happy2:30:AF:87 192.168.0.6 255.255.255.0 D:00 H:01 M:00 S:00 Thu Sep 07 06:15:55 2017
88Smiley Very HappyE:A9:65:84:E3 192.168.0.7 255.255.255.0 D:00 H:01 M:00 S:00 Thu Sep 07 06:05:31 2017
18:4F:32:B6:60:29 192.168.0.9 255.255.255.0 D:00 H:01 M:00 S:00 Thu Sep 07 06:17:49 2017
00:0C:43:02:AC:A3 192.168.0.15 255.255.255.0 D:00 H:01 M:00 S:00 Thu Sep 07 06:13:30 2017

Current System Time: Thu Sep 07 05:33:51 2017

Rookie

Re: Easy connect kit

Standard Specification Compliant DOCSIS 3.0
Hardware Version 3.22.1
Software Version 8.22.2121
Cable Modem MAC Address d8:0f:99:aa:5f:d7
CM certificate Installed
Status
System Up Time 0 days 07h:38m:33s
Network Access Allowed

 


Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 651000000 Hz Locked
Connectivity State OK Operational
Boot State
Configuration File OK
Security Enabled BPI+


Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
1 QAM256 651000000 Hz 3.5 dBmV 40.2 dB 1690 655
2 QAM256 657000000 Hz 3.7 dBmV 41.5 dB 1279 483
3 QAM256 663000000 Hz 4.2 dBmV 41.8 dB 1389 477
4 QAM256 669000000 Hz 3.9 dBmV 41.5 dB 1347 766
5 QAM256 675000000 Hz 3.3 dBmV 40.2 dB 1380 401
6 QAM256 681000000 Hz 3.0 dBmV 40.6 dB 1373 726
7 QAM256 687000000 Hz 2.8 dBmV 40.7 dB 1318 662
8 QAM256 693000000 Hz 3.0 dBmV 41.0 dB 1327 461
9 QAM256 699000000 Hz 2.4 dBmV 40.9 dB 1328 502
10 QAM256 705000000 Hz 0.8 dBmV 40.3 dB 1353 465
11 QAM256 711000000 Hz 0.2 dBmV 40.2 dB 1354 508
12 QAM256 717000000 Hz 0.7 dBmV 40.2 dB 1295 542
13 QAM256 723000000 Hz 0.0 dBmV 40.1 dB 1265 682
14 QAM256 729000000 Hz -0.3 dBmV 39.9 dB 1250 608
15 QAM256 735000000 Hz 0.5 dBmV 40.1 dB 1290 409
16 QAM256 741000000 Hz 0.0 dBmV 40.0 dB 1336 430

Total Correctables Total Uncorrectables
21574 8777


Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 ATDMA 5120 Ksym/sec 24200000 Hz 43.5 dBmV
2 TDMA 2560 Ksym/sec 19400000 Hz 43.0 dBmV
3 ATDMA 5120 Ksym/sec 30600000 Hz 43.8 dBmV
4 ATDMA 5120 Ksym/sec 37000000 Hz 44.3 dBmV

CM IP Address Duration Expires
D: -- H: -- M: -- S: -- --- --- -- --:--:-- ----

 

 

Expert

Re: Easy connect kit

Levels look okay and should handle a 3.5 dB loss splitter.

You may very well have a pole trap killing off the cable TV channels and need TWC/ Spectrum out to remove it.

That's an old analog area, not a newly installed digital only one and will have the filter traps on internet only customers.

Beautifull country out there Drove out RT 6 to Watkins Glen a couple decades ago.