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DVR Box Not Recording

My DVR says it's at 100% but

1). it says there are no shows saved

2). it's not allowing me to record anything

3). I also cannot pause the tv

 

Any one else had a similar issue? I've rebooted x 3

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2 REPLIES
Trusted Helper

Re: DVR Box Not Recording


nats79 wrote:

My DVR says it's at 100% but

1). it says there are no shows saved

2). it's not allowing me to record anything

3). I also cannot pause the tv

 

Any one else had a similar issue? I've rebooted x 3


Hi Nats,

 

What is the make and model of your DVR box?  How long have you had the box?  When rebooting does not work, you will need to get a tech out so that he can troubleshoot.

 

You can save calling Customer Care by requesting a truck roll through  contacting our Direct Help Support team.  Send A PM with your name, address, phone number, and account number at this link. @TWC_ForumsHelp  Mention the above issues with your DVR.

 

Please have the Direct Help CSR put a signal and drop line test in the work order.  Box swaps will not solve bad signals, or line problems, and the on-site technician will need to check those issues first.  The tech will replace the DVR if needed.

 

Satch

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Spectrum Employee

Re: DVR Box Not Recording


nats79 wrote:

My DVR says it's at 100% but

1). it says there are no shows saved

2). it's not allowing me to record anything

3). I also cannot pause the tv

 

Any one else had a similar issue? I've rebooted x 3


Plain and simple, you need a new box. The hard drive in your box has failed, causing what you are currently experiencing. Nothing else would cause those exact symptoms. Not saying you don't have any other underlying problems, but you can swap the box at a TWC store if you don't want to wait for a tech.


I am a Spectrum employee but my posts are my own thoughts and opinions