Newcomer

Cannot get my RC122 remote to work with new Cisco set top box

Just got a new Cisco set top box and the RC122 remote will not work with it.  I programmed my LG tv just fine, but getting frustrated since the RC122 is supposed to be preprogrammed to work with the DVR. 

2 REPLIES
Expert

Re: Cannot get my RC122 remote to work with new Cisco set top box

Is this a stb or a dvr?

 What model is it?

When you press ch up down, does the CBL light come on?

If so, call twc, they may need to reauthorize the box...

 If not, get a different remote.

Do the local buttons on the box work?

Why did you get rid of the old one?

You may have a signal level problem....

If you have a TWC modem, copy and paste the signal level and error log pages. Don't reset it, need real history.

 

Might show something there

 

Seasoned Contributor

Re: Cannot get my RC122 remote to work with new Cisco set top box

That seems like one of their better remotes but I haven't been able to get it fully functional either. Mine seems to accept every code imaginable but leaves me without Guide function..