Newcomer

Can't get incoming calls

i switched to time warner 2-3 months ago.  out phones rarely ring.  I work out of home office with dedicated line.  

At first I thought maybe slow season is on us. early this year.

But phones are still hardly ringing & when it does ring, we answer & the call drops.  The minute we pick up the phone, it drops.  Doesn't matter if it's 1st ring or 3rd ring, we answer & no one is there.  we end up calling them if their caller id shows up.  DON"T KNOW WHAT TO DO!

1 REPLY
Community Manager

Re: Can't get incoming calls

 

 
I apologize for any service issues.  I included a link to some common VoiceTroubleshooting that you may find helpful.   If your issue is not resolved, please contact us with your account information by using a private message at this link: TWC_ForumsHelp.  We are happy to help troubleshoot the issue further.  
 
James M.
^TWC - Social Media Customer Care
Forum Moderator