Not applicable

Cable box saying “ACr3” ???

Has anyone else had this happen? How do I fix this!
7 REPLIES
Not applicable

Re: Cable box saying “ACr3” ???

Yes. No idea what is going on. :-(

JT
Rookie

Re: Cable box saying “ACr3” ???

My cable box just started getting a similar error "ACT3"

JT
Rookie

Re: Cable box saying “ACr3” ???

what kind of cable box do you have..mine is DCX3600-M

Newcomer

Re: Cable box saying “ACr3” ???

Both of mine have had this for about 45 mins and the app is not working right, either
Not applicable

Re: Cable box saying “ACr3” ???

Mine is doing the same thing. How do you fix this?
Highlighted
Helper

Re: Cable box saying “ACr3” ???

Just a guess, but it sounds like these cable boxes were receiving an update from Spectrum's servers, perhaps a firmware update or other major software release. Are you saying that the box is stuck on this status? For how long?

 

You may be able to reinitiate the sync by unplugging the box for a minute or so then reconnecting the power to let it go through the process again.

Community Manager

Re: Cable box saying “ACr3” ???

There was a guide update overnight.  it may be necessary to restart the cable box once the update completes.   

 

 

If the issue is not resolved, we encourage you to contact support directly for further assistance.

 

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