Spectator

Cable Box Has A Mind of it’s Own

Help me please.  My 8-10 year old Time Warner cable box is acting like an out of control preteen this past month.   It’s fine a couple of days a week and other days it is constantly rebooting and I cannot control it with the remote or manually rebooting.   Also, during its tantrums, the power switch will not respond to either the remote or button on the unit.  The status display constantly cycles through dashes, u shapes, correct time, 12:00 and then begins the process all over again. I see a word that looks like “pull” very briefly, then more of this strange dance on the display.  All wires secure and obviously it’s getting power or the screen would not display all the configurations.  It is also attached to a smart TV which powers on and thankfully will let me watch Netflix, Amazon, YouTube and any apps installed.   It can also work independently from the box even when the boxes power cord is unplugged. Yesterday I walked into my computer/sewing room and see the time is correct and the green power light on and it did it all by itself.  Since it wasn’t time for judge Judy, I cautiously pushed the power off on my remote, and not only did the green light go off, but the display reacted by going through it’s tantrums once again.  My question.....instead of my blood pressure taking off like a 747, should this box be replaced?   My son in law says yes and the virtual assistant at spectrum says I need a cable card.  My husbands older cable box, the silver one,  on the downstairs TV, is working fine.  Both are attached to two year old Visio smart TVs.   At 76, I have enough problems with the aging process w/o adding a cable box to the mix.   Thanks for letting an old woman rant and please help me find a solution.   

 

GrumpyO MrsS / Linda 

6 REPLIES
Trusted Helper

Re: Cable Box Has A Mind of it’s Own


@Greemy wrote:

Help me please.  My 8-10 year old Time Warner cable box is acting like an out of control preteen this past month.   It’s fine a couple of days a week and other days it is constantly rebooting and I cannot control it with the remote or manually rebooting.   Also, during its tantrums, the power switch will not respond to either the remote or button on the unit.  The status display constantly cycles through dashes, u shapes, correct time, 12:00 and then begins the process all over again. I see a word that looks like “pull” very briefly, then more of this strange dance on the display.  All wires secure and obviously it’s getting power or the screen would not display all the configurations.  It is also attached to a smart TV which powers on and thankfully will let me watch Netflix, Amazon, YouTube and any apps installed.   It can also work independently from the box even when the boxes power cord is unplugged. Yesterday I walked into my computer/sewing room and see the time is correct and the green power light on and it did it all by itself.  Since it wasn’t time for judge Judy, I cautiously pushed the power off on my remote, and not only did the green light go off, but the display reacted by going through it’s tantrums once again.  My question.....instead of my blood pressure taking off like a 747, should this box be replaced?   My son in law says yes and the virtual assistant at spectrum says I need a cable card.  My husbands older cable box, the silver one,  on the downstairs TV, is working fine.  Both are attached to two year old Visio smart TVs.   At 76, I have enough problems with the aging process w/o adding a cable box to the mix.   Thanks for letting an old woman rant and please help me find a solution.   

 

GrumpyO MrsS / Linda 


This is a classic case of a bad box,

 

But we also need to schedule a signal and drop line test. Poor signals won't be solved by swaping out the box. Your cable lines and wiring should be checked.  But after that is done, the box will most likely need to be replaced.  A service call is needed.  This has nothing to do with a cable card situation.

 

Satch

Spectator

Re: Cable Box Has A Mind of it’s Own

Thank you for your answer, but cable box was checked about 3 months ago when a technician brought me a brand new modem and WiFi unit. That’s also when I found out we were not considered a spectrum customer, but instead an old TW customer with only 25 mg of speed. That’s another issue that upsets me.   If I’m going to be charged to up my speed unless we close our account and resister as a new customer, then it’s time to change carriers.   I digress, sorry.   There have  been no problems with the cable box until a couple of weeks ago.   Everything is working fine including the  other TV and cable box in family room.    Only 2 TVs in house, but always being used.    Just two old retirees doing our thing. Thanks for your help.  Right now, I can watch the cable programs on my iPad, if I choose,  and still get WiFi on the tv.   Again Satch, thank you.  ))

 

Grumpy Greemy. 

Re: Cable Box Has A Mind of it’s Own

Mine was doing the same so I update my boxes - now I don't have glow in the dark clock and nothing is better - new boxes are just as crazy - reboots - remote won't work -blurry - tracking! It's madding. I just never ever had theses issues with Time Warner - or Adelphia... remember them!
Rumor I head was to update to the new 2.0??? Any word on that?
Spectator

Re: Cable Box Has A Mind of it’s Own

It’s funny, but that’s what I miss most.   I am an old TW customer and yes, I remember adelphia. TW put this box in about 10 years ago.  What upsets me is that not only are we still considered TW customers even now.....two years later, but we are only getting 25 mg of speed, when new spectrum customers get  100 mgs for a lot less money.  Nobody I know pays $241 a month for basic cable, voice, and WiFi, and HBO.  Ah, yes.....there’s the equipment rental fee, and $5 a month to call anywhere in our state.  Forget about long distance rates.  Good thing we have cells for that.   The only way that can be changed is to turn in the equipment, cancel our account and sign up as a new customer with a spouses name.  If We have to do that, then it’s time to switch to another company and we have lots of other providers to choose from.   Right now, if I want to see judge Judy,  I can watch on my spectrum iPad app.  Same goes for HBO.  Most watch Netflix, Amazon, and YouTube on my smart tv.  Don’t need the cable box for that.  )).  

Trusted Helper

Re: Cable Box Has A Mind of it’s Own


@Greemy wrote:

Thank you for your answer, but cable box was checked about 3 months ago when a technician brought me a brand new modem and WiFi unit. That’s also when I found out we were not considered a spectrum customer, but instead an old TW customer with only 25 mg of speed. That’s another issue that upsets me.   If I’m going to be charged to up my speed unless we close our account and resister as a new customer, then it’s time to change carriers.   I digress, sorry.   There have  been no problems with the cable box until a couple of weeks ago.   Everything is working fine including the  other TV and cable box in family room.    Only 2 TVs in house, but always being used.    Just two old retirees doing our thing. Thanks for your help.  Right now, I can watch the cable programs on my iPad, if I choose,  and still get WiFi on the tv.   Again Satch, thank you.  ))

 

Grumpy Greemy. 


Hello,

 

You still need to get a tech back out there, because something is not right.  We recommend not rebooting any equipment for six hours prior to the service call so that the tech can take a signal reading.  Bad lines, wiring inside the home going bad, poor signals, would often cause pixilation and missing channels.  In contrast, excessive rebooting is almost always a bad box, unless your signals are really, really bad.

 

The World Boxes, (Four tuners on DVR's, no clocks) but still one TB of storage have had some issues.  They run hotter than the new Arris, Cisco, and Samsung models.  I have a six-tuner Cisco 9865 that works great.  Before that, an Arris 3600-M that would not stop rebooting, (replaced with the Cisco) and about five years ago a Cisco 9865 that also would not stop rebooting.  Lines and signals were good.  We just had a complete rewiring done by Spectrum about three months ago because before that, our inside line was 30 years old and all our services were affected.  Since that time, our DVR has not missed a show and since updating the firmware on my owned router, my Internet works great!

 

The question is how do you as a customer get around this phantom box rebooting problem?  Generally, you get your tech out to make sure your lines and signals are OK trying to not to reboot any equipment, (boxes, modems, routers) for six hours.  Than after the tech installs that different box, that first half-hour to forty-five minutes is critical.  If you get by with no reboots after the initial install of that swapped box, you should be all set.

 

I think that your box in a rare instance is starting to go bad.  The first tech missed something.  What is the make and model of your box?  Cisco/Technicolor?  Arris?  Samsung? Humax? (World Box.)  Say that you need a follow up tech inspection and have them call it that on the work order, due to the box's excessive rebooting.  Something was missed.  Ask the tech to stay to check things for a half-hour after the box is installed.  Post back and let us know how your appointment goes.  Oh, and for reference, where are you located?  City? State? Zip?

 

Satch

 

 

Spectrum Employee

Re: Cable Box Has A Mind of it’s Own

8-10 years is an impressive service life for a cable box... I would recommend you look into replacing it: while signals may cause it to reboot sporadically on its own, they shouldn't cause problems where the box ignores commands (directly or through the remote). In my experience, the boxes deteriorate pretty rapidly once they start to go. It's more common to hear "Yeah it was working just fine yesterday" instead of "It's been getting a little bit worse of the last month, it may stop working in another year or two".

 

I don't know why the Virtual Rep would tell you to get a CableCARD - that would only be a solution for you if your Cable Box is one you own (like TiVO), rather than a leased one from TWC/Spectrum.

 

As for the price for your services, and getting the faster SPP internet? I would recommend you talk to sales on the phone. You don't have to cancel your account - at worst you may need to get some new equipment (certain cable boxes and modems aren't compatible with Spectrum services), but that can be mailed directly to you.