09-09-2016 09:25 PM
TWC recently upgraded my modem to the TC8717T from a much older modem. I Currently use and own my own Linksys wifi router which i have connected the TC8717T to - Called time warner so they could shut off the built in wifi to the modem and everything is great in the house.
Except my mobile app for my CCTV system!
Prior to this modem, all i had to do was plug in my IP address and i could watch my cameras anywhere.
Now? Forget it! Nothing works. I've tried using my public IP address and it doesn't connect. I've tried using the IP that shows in my windows ipconfig and that also won't work.
Nothing was touched on the DVR for the CCTV and nothing was touched in my linksys router. The only thing that changed was my Modem.
How can i get my cameras to stream on my phone again from anywhere just like it did??
09-10-2016 06:58 AM
Hello, @TanyaAD138. As with what @MsRaye said, the modem would also need to be in bridge mode so that the public IP is handed out to your wireless router. If just the wireless was disabled on the modem, then it would still be handing out a private IP to your router which would create a doubleNAT. If you would like to have me log in to the equipment to bridge the modem, I can do that for you. You would just want to be sure to power cycle your router as well once the modem is put into that mode.
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09-10-2016 08:23 AM
How do i activate bridge mode ?? ... how do i even log into the modem when it's only a modem and im using my own router?