Arris DCX 3510 always same channel when switching tuners

I recently got the Arris DCX 3510 2 tuner DVR and whatever the channel that is selected to appear when you turn the unit on is always the channel you get when you use the swap source button on the remote. So if my box is set to channel 100 (tuner 1) when I turn it on and I change the channel to 3, when I hit the swap source button for tuner 2,  it goes to channel 100. This is expected the first time but when I change tuner 2 to channel, let's say 8, and then hit the swap source button to go back to tuner 1, I would expect it to be on channel 3 where I left it but it goes to channel 100. This worked correctly on my previous Motorolla DVR box. This is one of my favorite features of the dual tuner box so I would really like this to work.

Any idea how to get this work right?  

 

Thanks

1 REPLY
Lead Moderator

Re: Arris DCX 3510 always same channel when switching tuners

When you view your power on channel what do you see listed?

 

For the way you are wanting to use the box I would suggest making 

sure it is set to "Last Channel" If this is what it is set to and you are 

still experiencing this I would suggest a reboot of the box and 

resetting that to "Last Channel".

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums