02-20-2017 10:42 PM
Is TWC/Spectrum interent service still required to use IH. Since the IH system has it's own cable modem and router, is the customer still required to keep TWC/Spectrum internet service??
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02-20-2017 10:59 PM
Who do you expect to monitor, administer and repair it as well as bill you monthly?
If you had it totally under your control, you wouldn't need a modem and router from them..
Unknown if Spectrum will drop support on it , It's only a very small part of TWC's business.
02-21-2017 08:39 AM
If you don't have the administration password to it how do you expect to use it on a different IP carrier?
Much of the Zigbee based hardware can be reused but it needs to be reset & reprogrammed. I believe the master keypad/controller is TWC specific though.
02-21-2017 11:19 AM
02-21-2017 03:03 PM
@rdw622 At this time it is still a requirement for you to have Internet service with us
if you wish to keep your Intelligent Home services.
Support for your Intelligent Home services will continue as usual. If there
should be any changes to the service you will be notified prior to that change.
Please let us know if there is anything we can help with.
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