Lead Moderator

Re: Unable to retrieve voice mail via Voicezone

Morning !

 

I do see that earlier in the week and even this morning there are some issues

with the redirecting to the Spectrum app instead of allowing login at the 

Time Warner Cable/ Spectrum My Account app. We may not be able to do 

more troubleshooting on this until the issue is cleared.

 

Has it been more than 45 days since you had tried to login to the Legacy TWC 

app? 

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums

 

Browser

Re: Unable to retrieve voice mail via Voicezone

I tried to use the TWC app just before my last posting three days ago. It just transfers to the Spectrum app with no opportunity to do anything else. I've tried using the TWC app several times in recent weeks with the same result.

And just for the record, voice messages are still unavailable using the VoiceZone web interface.

Were you saying that the VoiceZone problem and the mobile My[TWC/Spectrum] app problem are possibly related?

Lead Moderator

Re: Unable to retrieve voice mail via Voicezone

Hi @Charlie900

 

They may be related. I can not say for certain however. Once the issue is said to be 

cleared we can definitely escalate this. I am sorry it has not been resolved.

 

You are a legacy TWC customer or did you start as a Spectrum customer? 

 

The reason I ask is that for people who use the App frequently and are Legacy TWC 

customers they will keep using the TWC/Spectrum App for the time being. If

they do not login for 45 or more days it will/should direct them to use the Spectrum

App instead. 

 

If you will contact us directly at 

 

Twitter: @Ask_Spectrum

or
Facebook: https://www.facebook.com/Spectrum

 

We can let you know if that issue has been resolved and if so we can then do further 

investigation. 


Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums

Browser

Re: Unable to retrieve voice mail via Voicezone

I'm guessing that I'm a "new" Spectrum user. I was a long-time TWC TV customer, then "upgraded" last year to a package that included phone and Internet.  At that time the TV channel lineup changed from the TWC lineup to the Spectrum lineup. I didn't use the MyTWC app before that switch. I have been a relatively frequent user of the web interface, including VoiceZone, which was fairly reliable up until recent weeks.