Observer

Unable to retrieve voice mail via Voicezone

I'm away from home (North Carolina) and unable to retrieve my voice message vial Voicezone.  I receive email notifications when messages arrive along with a link for listening, but after logging in I get the message "We're sorry; we were not able to retrieve your Voicemails at this time. Please try again later."  I'm also unable to access message using the remote access phone number ("login has failed").

It sure would be nice to be able to find out whether this is a known problem, and when service might be restored. If anyone at Spectrum can provide more information it would be most helpful.

10 REPLIES
Rookie

Re: Unable to retrieve voice mail via Voicezone

I am having the same issue.  My concern is that I cannot delete my messages so my inbox will be full soon.

Lead Moderator

Re: Unable to retrieve voice mail via Voicezone

Good morning @Charlie900 & @jcbaroque

 

Are you still experiencing this issue? 

 

I encourage you to contact us directly for support on this. I do not see 

an issue posted, but with both of you experiencing the same issue, it would

be a good idea to have this looked into further.

 

Twitter: @Ask_Spectrum
Facebook: https://www.facebook.com/Spectrum


Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums

 

Rookie

Re: Unable to retrieve voice mail via Voicezone

Yes, I am still experiencing the issue.  I'll call it in.

Highlighted
Observer

Re: Unable to retrieve voice mail via Voicezone

I called it in today too, so there will be at least two voices in the crowd.

Aside from Voicezone not working, I am unable to retrieve messages by calling the local access number or my own number, then pressing star.  After entering my PIN I'm told that my login attempt was unsuccessful.

Newcomer

Re: Unable to retrieve voice mail via Voicezone

I have been experiening the same issued for 14 days now.   I have worked with five different support reps on twitter @Askspectrum.  

 

They have no solution. 

 

They have tried resetting the modem and offered the usual suggestions about clearing brower cache and cookies.    

Lead Moderator

Re: Unable to retrieve voice mail via Voicezone

Good morning all. 

 

I do see that there had been a ticket submitted for this issue but it has been resolved.

Since you are still seeing this I ask that you PM us at Forums_Help

 

Please include your account number and address for verification as well as 
any additional information you have about your circumstances. 

 

When were you last able to view/manage voicemail through My Account?

Are you able to check voicemail from home on the handset? 

Are you set up to receive voicemail to text? If so is this working?

Are you set up to receive Email? If so is this working?

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums

 

 

 

 

Newcomer

Re: Unable to retrieve voice mail via Voicezone

Still broken.

Newcomer

Re: Unable to retrieve voice mail via Voicezone

Not applicable

Re: Unable to retrieve voice mail via Voicezone

I have also had this same problem now for 3 weeks.  Spent 45 mins online chat and she didn't have a clue so I gave up but it is very annoying.  Now I cant see my caller id on TV any more either.  Suspect it is something in the settings but I dont know what it is. Exact message is: We're sorry; we were not able to retrieve your Voicemails at this time. Please try again later" but later is now going into its 4th week.