Valued Participant


Hello. I got installed this past Tuesday. I have had many communication errors with the thermostat, window sensor and the communication error period. What is up with this TWC equipment? Very disappointed? Many people here told me not to install. To stay away......of course I did not listen! WOW!

Lead Moderator

Re: Installed

We are sorry to hear you have had so much trouble. Has this been reported to our Intelligent Home department?

We encourage you to contact them right away to have these issues resolved.




They will be happy to investigate the issues you are experiencing. 


Thank you for participating in the Forums.
Have a good rest of the day!


Julia R.
TWC-Social Media Customer Care
Moderator - TWC Community Forums