The email server I've used with TWC/Spectrum whoever, for years stopped serving messages last night. Server name cdptpa-ec-vip.email.rr.com aka pop-server.ec.rr.com. The server itself "pings" but all email retrieval ports, 110, 995, or even port 993 all "time out", so it appears either the MDA daemon has failed or possibly Spectrum has removed mail services from this particular server address. Mail is retrievable from mail.twc.com, so getting mail is not an issue other than my need to rewrite the configuration that has been working for years (inside the twc network).
I'm only putting this information here because:
1) Calling for any Internet support with Spectrum is simply too frustrating - restting my modem or checking my computer are NOT the problem. I've yet to meet a front line support person who has any clue wht "ping" might be (other than a golf club).
2) Spectrum has eliminated ANY method to simply email a question or detailed technical question - from a sysadmin - to someone who might actually understand the question.
3)More an more email to these accounts are being inexplicably "bounced" to outside senders by Spectrum servers, so I'm actually moving off of this useless email platform anyway.
Just thought maybe someone else in this boat may be looking for answers.
We are working to correct an issue with the email service currently and will have
things up and running normally as quickly as possible. In the meantime our IMAP
servers should function through the 3rd party email programs.
You can read more about changing to IMAP
POP and IMAP are two different settings used to access your email account. The IMAP setting allows you to view your emails on multiple devices, while the POP setting means your messages are deleted from the email server once they've been downloaded to a single device.
Switching from POP to IMAP allows you to transfer existing emails from one email account to another. Follow the instructions below to avoid losing your email messages or folders when switching to IMAP to use Spectrum Email.
You can review email server settings and set up instructions here:
Our apologies for the frustration this has caused.
If you are looking for an online method to reach support you can contact
our Social Media Customer Care team on Facebook and on Twitter.
Thank you for your participation in the forums!
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums
I have the exact same problem that started overnight, POP email accounts to Spectrum will not receive email from any device (MacOs, Windows, IOS) it looks like IMAP is working.
As I said - switching to a different SERVER fixed the problem, it's not a protocol problem. IMAP has it's uses, just not for my present situation. Why Spectrum can't provide load-balancing with auto-fail-over for email service on the internal network, I cannot understand. Makes your TV commercials claiming "advanced technical capbabilities" completely laughable
No thanks for "Social media support", where I would still face the spectre of complete lack of technical ability to either answer complex questions or the allowance to be passed on to someone who does.
Same here. I decided to switch from POP3 to IMAP as a result. I can get my android phone sending and receiving on IMAP. My PC sends, but does not receive. I have tried the various conflicting recommendations on Spectrum's website. One says use port 143, another says 993. 143 seems to be accepted by Outlook but doesn't receive any email ever. 993 generates an error message. I called the "Support" person and she said "I am not very familiar with email", so Spectrum support sucks!!