So the other night I was checking my email after I got home from work and all was fine. I tried checking it again a few hours later before I went to bed to see if an email I was waiting for had warrives and got the message "The email address or password is incorrect. " I thought it was odd and maybe just a server issue, so I slept on it thinking it would be fine the next day.
Three days later I am STILL getting this message. How can I be getting this when my address and password are stored in my browser settings? The password reset tool doesn't work, it keeps timing out, and I have never in my life had to try finding my routers NAME as a security measure.
How can I fix this when Spectrums systems keep timing out trying to fix it?
There is a known issue with the email and passwords at this time.
if you will visit www.gotoassist.com/sb/twc for a password reset.
If you are still not able to access your email please contact support
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums