Rookie

not receiving some important emails

While I am receiving a lot of email, some emails are not coming through. The only reason I know this is because people have asked if I got their email and I've looked and it didn't come through. It's not in junk, its not in the trash, etc. It has happened with multiple people. I contacted spectrum and we thought we had it solved but it doesn't appear to be the case. Help! Very frustrating!

1 REPLY
Highlighted
Moderator

Re: not receiving some important emails

Sorry to hear the problem had not been resolved.

 

Are the missing emails from the same domain? Do the people who report

that they have received a bounce back?

 

Are you aware if they have opened a support request

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums