Rookie Email



Account Number: xxxxxxx

Dear Internet Customer;

It has been brought to our attention that your Internet service was recently used to improperly copy or share copyrighted content such as music, movies, video or software using Peer-to-Peer or Torrenting software.

As an Internet Service Provider, Charter Communications, doing business as Spectrum, is obligated to comply with copyright laws, as expressly stated in our Acceptable Use Policy (AUP): By using Spectrum’s services, you agreed to this AUP. It is possible that this activity has occurred without your permission or knowledge by a minor who may not fully understand copyright laws, by an unauthorized user, or even as a result of a computer virus. We encourage you to install security software that prevents viruses. As an Internet customer, security software is included free of charge with your Internet service. To download security software on your computer, visit

Please take immediate action to stop this unauthorized activity. Repeated violation of Spectrum’s AUP may result in remedial action, up to and including suspension of your Internet service.

If you believe that the notices you have received are mistaken, or that the activities that are complained of are not copyright violations, you may submit a counter-notification. To submit a counter-notification, please or call the number below and talk to a Security Specialist.

We have not shared any information about you with the content owner, nor will we unless we receive a subpoena or are otherwise required to do so by law or if you choose to file a counter-notification.

You can learn more about this alert and copyright violation by calling 1-855-222-7342, Monday through Friday, 8 AM – 9 PM (EST) and Saturday and Sunday, 8 AM – 5 PM (EST).


Charter Communications

Customer Security Operations Center




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Could they be seeing me port forwarding games like Minecraft and discord bots?
Or is this a scam email?

I am still a twc customer and refusing to switch to spectrum.



Trusted Helper

Re: Email

To be safe,


Don't click on the links in the email.  I would PM one of the excellent mods here with this concern and they can forward your request to the security department.  Are you using your computer or any family members, such as kids downloading questionable files and content? 


You can also get or log in to your Twitter account and Follow the @AskSpectrum account.  After doing that, send a Direct Message (DM) with your account information and copy the email into the Direct Message.




Lead Moderator

Re: Email

This is a authentic email notice.


The number listed on the email would be the correct number to dial. The email 

address listed can be used to contact them as well.


Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums