07-17-2017 10:11 AM
Encountered the same problem this morning in South Carolina. Called for information. Was advised that a minor server upgrade had been started at 8 a.m. (EST) and that the service would be restored soon. That was hours ago, still no service. That information seems more like smoke than an honest reply to a customer.
What ISP would ever start a server upgrade on the US East Coast at the start of business on a Monday morning?
07-17-2017 10:13 AM
I cannot retrieve emails either...it would be nice if they would post that it is a problem and try to resolve. For a communication company, they are not communicating!
07-17-2017 11:16 AM
Very slow here in NYC and my entire inbox was deleted too. Nice since I had important contact emails there. Any way of getting these back.
07-17-2017 11:39 AM
Someone should have an answer...especially if it's this widespread! I used the chat function to try to get an answer; all I got was a standard "our engineers are aware of the problem and are working on it".
07-17-2017 12:25 PM
There is a known issue impacting webmail. Our engineers are working to resolve the issue as quickly as possible. Unfortunately, there is not an ETA.
Spectrum Social Media Customer Care
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