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TWC/Spectrum e-mail servers not connecting to Outlook for POP/SMTP outgoing mail......

Big problems with TWC/Spectrum e-mail/webmail: Since Septemner 18, 2018, TWC/Spectrum servers have been 'bouncing' POP/SMTP account outgoing mail from Outlook (outlook 2010)......cannot send any outgoing mail from POP/SMTP account......realize that there may be some issues if user's devices (laptop, phone etc) are not all 'POP/SMTP' or 'IMAP', but functionality of outgoing mail simply stopped on 9/18/18 and there is no information about it anywhere......migrating data files from POP/SMTP (i.e. for legacy emails) to IMAP is cumbersome and incomplete due to limited storage space on WEBMAIL site (any way to increase this?).....furthermore, TWC/Spectrum's webmail is an intermittent mess: repeated 'pop up' requests for password authentication and the servers are crashing regularly, denyinying users access to webmail entirely.......anyone really know what the heck is going on?! .....(please don't respond if all you want to do is suggest 'moving on' to a new e-mail provider/service!)

1 REPLY
Lead Moderator

Re: TWC/Spectrum e-mail servers not connecting to Outlook for POP/SMTP outgoing mail......

I'm sorry to hear you are having trouble with using a 3rd party client

with the email. You can change the quota available for your email address.

 

You would want to login with your head of household/master email account

to do that. 

 

Login to the Email> Go to the settings > manage mailbox accounts then click on the email you want  to change the quota for.

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums