I have been in touch with a supposed tech who told me I need to send copies of messages that companies are sending me that are bouncing back to them... really... said thank you but only half way meant it. I cannot receive my credit card statements from Target, I cannot always receive verification codes from my bank. I cannot receive egift cards. I have had my email address for a very long time... Adelphia, then Time Warner and now Spectrum/Charter. Until the latest ownership, my emails were never blocked from reaching me. You have filters on my email as you do everyone's I assume. I would rather receive all of my email and filter them myself. I have been doing it since 14.4k was blazing speeds and so much cooler than a telephone placed in a cradle and floppies the size of lps. I am paying for a full email account and not a portion as my bill went up 15% when you took over. I hope that my email is not disproportionate to my payment or if I pay less, will I get all of my mail? It would be ridiculous to get a generic email account in order to get all of my mail. Remove the filters.
The same thing is happening to me as well. I'm getting all of the Spam, commercial emails but no personal emails or work-related emails. I spent 45 on Saturday morning with a TWC rep via Chat; we had a screensharing session where he logged onto my computer remotedly and sent 4 test emails to my TWC address....none of them arrived. He said my issue would be 'escalated to the TWC email specialists'. Well, 48 hours later I have heard nothing. I've since opened a new email account with Outlook and will begin the tedious process of updating my email addy to Outlook, because I can't trust TWC to make sure I'm getting all of my emails.