01-09-2017 08:17 AM
I have been in touch with a supposed tech who told me I need to send copies of messages that companies are sending me that are bouncing back to them... really... said thank you but only half way meant it. I cannot receive my credit card statements from Target, I cannot always receive verification codes from my bank. I cannot receive egift cards. I have had my email address for a very long time... Adelphia, then Time Warner and now Spectrum/Charter. Until the latest ownership, my emails were never blocked from reaching me. You have filters on my email as you do everyone's I assume. I would rather receive all of my email and filter them myself. I have been doing it since 14.4k was blazing speeds and so much cooler than a telephone placed in a cradle and floppies the size of lps. I am paying for a full email account and not a portion as my bill went up 15% when you took over. I hope that my email is not disproportionate to my payment or if I pay less, will I get all of my mail? It would be ridiculous to get a generic email account in order to get all of my mail. Remove the filters.
02-06-2017 03:20 PM
The same thing is happening to me as well. I'm getting all of the Spam, commercial emails but no personal emails or work-related emails. I spent 45 on Saturday morning with a TWC rep via Chat; we had a screensharing session where he logged onto my computer remotedly and sent 4 test emails to my TWC address....none of them arrived. He said my issue would be 'escalated to the TWC email specialists'. Well, 48 hours later I have heard nothing. I've since opened a new email account with Outlook and will begin the tedious process of updating my email addy to Outlook, because I can't trust TWC to make sure I'm getting all of my emails.