SMTP server error using Chuck App

I cannot use the app Chuck for my email

 

When entering the information from setting up email on my phone I get "A secure connection could not be established.  The server may be misconfigured."

 

SMTP Server 

Hostname: mail.twc.com

Port: 587

Security: SSL

 

i do not get an error message for IMAP server

 

Any suggestions?

2 REPLIES
Community Manager

Re: SMTP server error using Chuck App

@Dxbrooks01

 

You may need to use your mobile carrier's outgoing SMTP server and port.  I've included a link to email support that may be helpful.   If the issue is not resolved, we encourage you to contact support directly for further assistance.

 

Please contact us at: 

 

Spectrum-Social Media Customer Care

Valued Participant

Re: SMTP server error using Chuck App

Normally, an ISP hosted SMTP server will only accept connections from an IP that belongs to that ISP.

Cheers.