07-31-2013 08:22 AM
I was instructed by the analyst at TW/RR with whom I chatted yesterday to email
you regarding an ongoing problem (the address is invalid: email@example.com). No other email address to use, so I am submitting my questions here. I have had with my RR email account. When I
send emails to several businesses, one being my workplace, I receive the following message copied below. I
spoke with a TW/RR analyst approximately 3 weeks ago about this issue, and he informed me that a spam service has identified one of TW/RR's servers as a source of spam. Emails sent via that server are therefore being blocked by the spam service. I have spoken with the IT consultants who work with my workplace
computer network and they assure me the problem is with TW/RR and not my workplace. The TW/RR analysts stated the same information. This has been going on for more than a month now and is causing me considerable inconvenience. If this cannot be corrected and is a permanent situation, I will have to close my
RR email account, take that business elsewhere, and will most likely find a replacement for my RR Internet service. This all has to do apparently with RBL policy.
Can you shed any light on this situation?
Subject: Mail Delivery Failure
Date: Wednesday, July 31, 2013 10:40 AM
Size: 3 KB
Attachments:  (0.3 KB)
This message was created automatically by the mail system (ecelerity).
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
>>> [email address deleted for security] (after MAIL FROM): 550 5.7.1 Message rejected
because of RBL policy
08-02-2013 01:01 PM
10-15-2013 05:18 AM
How do we remove your IP address? We have had this problem with our MS Exchange server at our office and it's highly disruptive to our work flow.