Newcomer

No emails received in two days

I have not received emails on my roadrunner.com email address in two days. This is on my phone, laptop and on the webmail site. I have sent myself a test email from my work email and I get nothing. I can send emails just haven’t received any. No error messages or anything just stays as my last email received on Sunday the 14th. Not sure what the issue is.
3 REPLIES
Proven Sharer

Re: No emails received in two days

Someone else had posted that their email was being auto-forwarded to some domain in China.  I recommend you look to see if you are suffering a similar fate.

Lead Moderator

Re: No emails received in two days

@Skerlfamily  good morning.

 

Are you still using the website mail.twc.com or have you moved to the new webmail.spectrum.net?

 

For mail.twc.com the screens would be Settings>Forward Options settings.PNG

 

 

 

 

 

 

 

 

 

 

 

 The Forwarding page looks like thisforwarding.PNG

 

 

 

 

 

 

 

for the new you would see this page: 

 

newmail.PNG

If you find that there is no forwarding I would encourage you to contact 

support directly. 

 

Twitter: @Ask_Spectrum
Facebook: https://www.facebook.com/Spectrum
1-855-70-SPECTRUM (855-707-7328)

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums

 

 

 

Newcomer

Re: No emails received in two days

Someone had gotten into my email and forwarded and deleted my emails. I fixed and reset my password. Thanks for the follow up.